Our Online Services
Virtual Library Help
Contact us through our enhanced virtual enquiry desk, Ask DULib. Our amazing team of staff are on stand-by to answer your emails, tweets, messages, etc. You’ll find a dedicated question form on our webpages. There’s a great page of FAQs to help you out, and we’ll be adding more to this over the next few weeks. Our virtual enquiry desk will be staffed 9am-5pm, Monday to Friday. We’ll also be monitoring it in the evenings and weekends, but may not be able to respond as quickly.
We are introducing a new live chat service. Library staff will be online to chat with you 9am-5pm, Monday to Friday.
Our usual overnight chat support is still in place for enquiries between 8pm and 8am.
We have an extensive collection of e-resources available to you. Discover allows you to search across our electronic journals, articles, databases, museum collections and more. We are working with publishers to extend the availability of e-books and we are adding new titles to our collection. Some publishers have enabled temporary access to additional eresources. Services such as Box of Broadcasts are also available. We will be bringing you more information about availability over the coming days.
Superb resources for academic research and student assignments are available and now is the time to make full use of these. Our Faculty Librarians can offer you an online consultation if you have any detailed subject enquiries. You’ll also find some useful information on our subject webpages. You may need to adjust your research plans for dissertations and assignments to use what is available online. Your Faculty Librarian can support you in identifying and using different resources.
Many of the sources in our Special Collections have been digitised.
We will continue to write and publish our blog posts, and these will be very much focussed on supporting you working online, highlighting new e-resources that are rapidly and increasingly becoming available. They are a great way for you to keep up to date with resources and services available.
We’ve re-focused our website to make it easier for you to find electronic resources and support. We’re developing new online guides and information to help you use our resources and you’ll see these grow over the next few weeks.
Keep in touch
We’re sorry you can’t come in; a Library without users in it feels very different. But Library & Collections staff are available and working hard for you. Keep checking our website and social media for updates. Make sure you follow us on Twitter at @dulib.
If you think there is something else we can do, feel free to make a suggestion. Just e-mail firstname.lastname@example.org. If you need support, please ask.
We are delighted to bring you new and enhanced services to support you with your studies, all available through www.durham.ac.uk/library.
Thank you for your patience and understanding while we continue to develop our new virtual library!