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Durham University

University Library

Our Online Services

Virtual Library Help

Contact us through our enhanced virtual enquiry desk, Ask DULib. Our amazing team of staff are on stand-by to answer your emails, tweets, messages, etc. You’ll find a dedicated question form on our webpages. There’s a great page of FAQs to help you out, and we’ll be adding more to this over the next few weeks. Our virtual enquiry desk will be staffed 9am-5pm, Monday to Friday. We’ll also be monitoring it in the evenings and weekends, but may not be able to respond as quickly.

Live Chat

We are introducing a new live chat service. Library staff will be online to chat with you 9am-5pm, Monday to Friday.

Overnight Chat

Our usual overnight chat support is still in place for enquiries between 8pm and 8am.

Box of Broadcasts - BoB

The Educational Recording Agency agreement with the BBC and other rights holders has temporarily lifted global geo-blocking on BBC News Channel programmes until the end of September. This means students who have returned to their home country from the UK can still access this specific BoB content, here.


We have an extensive collection of e-resources available to you. Discover allows you to search across our electronic journals, articles, databases, museum collections and more. We are working with publishers to extend the availability of e-books and we are adding new titles to our collection. Some publishers have enabled temporary access to additional eresources. Services such as Box of Broadcasts are also available. We will be bringing you more information about availability over the coming days.

Subject Support

Superb resources for academic research and student assignments are available and now is the time to make full use of these. Our Faculty Librarians can offer you an online consultation if you have any detailed subject enquiries. You’ll also find some useful information on our subject webpages. You may need to adjust your research plans for dissertations and assignments to use what is available online. Your Faculty Librarian can support you in identifying and using different resources.

Digital archives

Many of the sources in our Special Collections have been digitised.


We will continue to write and publish our blog posts, and these will be very much focussed on supporting you working online, highlighting new e-resources that are rapidly and increasingly becoming available. They are a great way for you to keep up to date with resources and services available.


We’ve re-focused our website to make it easier for you to find electronic resources and support. We’re developing new online guides and information to help you use our resources and you’ll see these grow over the next few weeks.

Keep in touch

We’re sorry you can’t come in; a Library without users in it feels very different. But Library & Collections staff are available and working hard for you. Keep checking our website and social media for updates. Make sure you follow us on Twitter at @dulib.

If you think there is something else we can do, feel free to make a suggestion. Just e-mail If you need support, please ask.

We are delighted to bring you new and enhanced services to support you with your studies, all available through

Thank you for your patience and understanding while we continue to develop our new virtual library!

Our blog

Open Access Resources