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Access and facilities

Getting to the Oriental Museum

The Oriental Museum is situated just off South Road in Durham, not far from the Botanic Garden on Elvet Hill. For full information on travelling to the Oriental Museum, visit our Location and directions webpages.


Access

The Oriental Museum is committed to being as accessible as possible for all visitors. A summary of our facilities is set out below and you can download a range of resources from the right hand side of this page. These include a full access statement, a visual story and a map of the museum.

If you would like more information or help to plan your visit, please contact us on 0191 3354 5691 or oriental.museum@durham.ac.uk

Parking for people with disabilities

There are two dedicated parking places for those with disabilities adjacent to the museum entrance. There is no kerb between the parking area and the museum entrance. Please note that due to building work, one of these spaces is currently unavailable. This work should be completed by the end of May 2022.

Wheelchair/pushchair friendly entrance

The entrance to the museum is via a very shallow ramp from the museum carpark. A wheelchair is also available for loan in the museum.

Hearing loop

There is a hearing loop at the museum reception desk.

Luggage and lockers

Visitors may leave their belongings in lockers which are provided (no deposit required). In the case of bad weather, you will be able to leave hats, coats and umbrellas with our front of house staff.

Accessible toilet and baby changing facilities

There is a unisex accessible toilet on the ground floor of the museum, close to reception. This WC also contains baby changing facilities and toilet aids for our younger visitors.

Assistance dogs

Guide and hearing dogs are welcome to accompany their owners around the museum. A water bowl can be provided.

Accessible format information

Large print guides are available for our permanent galleries. You can also download a visual story of a typical visit to the museum from the right-hand side of this page. Subtitles are available for some of our audio-visual content.

Family Friendly

The Oriental Museum is committed to the Kids in Museums manifesto. Baby changing facilities are available. Activities for children are available to download to enjoy from home after your visit to the museum, and we have a regular under-5s club. Check our What's On section for more details.

Autism Friendly

We welcome visitors with autism. Most of our staff have received training in autism awareness. Our visual story may help you to plan your visit. Sensory bags are available at the front desk, so please ask our staff. We host a regular series of autism-friendly craft activities during the School holidays. Check our What's on page for more information. If you have any questions, please contact our Access and Community Engagement Officer, Charlotte Spink.

Dementia Friendly

We welcome visitors living with dementia. Many of our visitor services team as well as our learning and curatorial staff have received training in dementia awareness and have become Dementia Friends. Our visual story may help you to plan your visit.

Lift access to all galleries

Two accessible lifts provide access to all levels of the museum. The controls are push button and at wheelchair height.

Seating

Seating of different types is available in all of our galleries and in the reception area. We also have ‘walk and rest’ stools available to use on every level in the museum.

TheCloud@Durham - Guest wireless

Visitors can now connect to the new Wi-Fi service, TheCloud@Durham. Provided by Sky, it offers simple, fast and reliable internet access. You can save even more time by registering for TheCloud@Durham in advance. Visit Durham University's dedicated pages to find out how.

Durham City Shopmobility

Electric scooters, manual and powered wheelchairs are available from Durham City Shopmobility. Telephone +44 (0)191 386 8556 or email durhamshopmobility@talktalkbusiness.net

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