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University Library

Campus Card Policy

No Card No Access

Your Campus Card is like your bank card - if you don't have it with you, you cannot obtain the services, facilities and access it provides. A 'No Card, No Access' policy is in operation at the Bill Bryson Library and Queen's Campus Library, which means you cannot enter the Library without your Campus Card.

Campus Cards are a University initiative led by the CIS Service and have been introduced in the interests of the University community as a whole. Access control is not something specific to the Library, but we are one of the main sites where it has been implemented. It ensures the safe and secure study environment students expect and has enabled us to extend opening hours significantly, both late at night and at weekends.

The very small part individual University members need to play in helping to ensure a safe environment for everyone is to carry their Campus Card at all times. Staffing Library entrances on several sites throughout extensive opening hours for people who have forgotten to carry their card, and putting in place alternative identify check systems is costly.
We recognise that a few University members may experience short term inconvenience as a result of this approach and we apologise for that. The policy is in the interests of long term benefit for the community as a whole. Misuse of Campus cards to access the Library may result in a card being confiscated.

If you forget your card at Bill Bryson Library, you will be able to obtain a day pass. There is a limit on how many passes you may obtain before remembering your card.

In the event that your campus card has been lost or stolen, you need to take action quickly – being without one restricts your access to key buildings around the campuses. If that happens to you, you should:

1.Get online and go to:

https://www.dur.ac.uk/cis/password/campuscards/lost/

2.Select the appropriate option, depending on whether your card has been stolen or lost.

3.If it has been stolen, you’ll need a crime reference number from the police, once you have supplied that, you will be advised what to do next.

4.If your card has been lost, you will be directed to a secure payment screen where you can pay your £10. You will receive an email when your card is ready for collection.

You will be able to print out a temporary pass to access the Bill Bryson Library in which the IT Service desk is located to collect your new card. This will remain active until 23:59 on the day acquired.

Please Note

Information on this page relates to the 2017-18 academic year