Key Annual Data
| 2015-2016 | 2014-2015 | 2013-2014 | |
|---|---|---|---|
| Full-text e-journal downloads | 3,153,947 | 3,198,936 | 2,575,855 |
| E-book accesses | 3,489,529 | 3,149,758 | 3,047,979 |
| Expenditure on information resources | £3,905,097 | £3,967,405 | £4,401,555 |
| Interlibrary loan applications satisfied | 7,428 | 9,220 | 9,250 |
| Loans and renewals (including print and AV stock) | 630,756 | 693,342 | 762,725 |
| Library visits by service users | 1,268,477 | 1,190,868 | 1,158,150 |
| Study spaces provided | 2,018 | 1,968 | 1,951 |
| Open access PCs provided | 475 | 451 | 449 |
| User hours received in training | 12,977 | 11,741 | 12,413 |
Durham University Library Service Standards:
| 2015-2016 | 2014-2015 | ||
|---|---|---|---|
| Satisfaction response for the Library in the National Student Survey | 90% | 90% | |
| Library open advertised staff service opening hours (excluding planned closures where at least 24 hours' notice has been given and partial closures) | 100% | 99.9% | |
| Feedback, enquiries, and complaints provided with an initial response within three working days | 100% | 99.9% | |
| Customers reporting satisfaction with how their feedback, complaint, or enquiry was dealt with | 98.93% | 95.5% | |
| Returned books available to customers within 24 hours (including in public 'awaiting shelving' areas) | 100% | 99% | |
| Printed books available for use in the Library within four weeks of ordering | 61.24% |
60.4% (print & electronic) |
|
| Online resources available for use within four weeks of ordering | 59.26% | ||
| Interlibrary loan requests processed within three working days | 100% | 100% | |
|
Respondents to timetabled teaching sessions who agreed that 'As a result of today's session, do you have greater confidence in using library and information resources?' |
99.76% | 99.7% | |
| Uptime recorded for the Library's main discovery or catalogue system | 99.20% | Not measured |
Some service standards are measured using annual data, some using sampling methods.
Contact Details
Dr Christopher Skelton-Foord
Head of Policy & Planning
Durham University Library
& Heritage Collections
Bill Bryson Library
Stockton Road
Durham
DH1 3LY
