Tickets can be purchased directly at the Visitor Centre, which takes payment by cash or card.
There is a small car park with approximately 30 spaces which can be accessed along the narrow Hollingside Lane off South Road, which passes through the grounds of Grey College. This car park is adjacent to our main Visitor Centre. The car park is free to garden visitors, please leave your car registration number at the Visitor Centre to avoid a parking ticket.
There is also ample free parking at Howlands Park and Ride. We suggest you park here, especially at busy times. Entry is by an automated card system for staff, Friends of the Garden and Season Ticket Holders. Please note, if you wish to visit and pay by cash or card, you should use the intercom to gain entry, then walk through the garden and pay at the Visitor Centre. If you are planning to park your vehicle in the Park and Ride car park you must leave your registration number with the staff at the Garden’s Visitor Centre, to avoid receiving a parking ticket; you can provide these details whilst you purchase your entry ticket.
Entrance and exit points
Visitors can use either the Kiosk turnstile or gate to leave the Garden. Those with wheelchairs, pushchairs or small children are advised to use the gate.
Lavatories are located in the Visitor Centre, being immediately on the left as you enter the reception area.
In addition to ladies' and gents' facilities, there is a unisex accessible bathroom with a disabled toilet, hand basin and baby-changing table.
Coffee shop and picnic facilities
Our coffee shop which offers a wide selection of hot and cold drinks, light snacks and an extensive range of gifts and souvenirs. For those with food allergies, most food items in our café list ingredients and allergy information. Some bakery items do not have food allergy information, please ask café staff if you have any concerns.
Picnic facilities are available in the Garden, with several picnic benches located close to the Visitor Centre. Further benches and seating are provided throughout the garden.
We are afraid there is a policy of no dogs in the Garden, due to the fragile plant-life and small animals that inhabit it. However assistance dogs are welcome and dog bowls can be obtained from the café.
Other useful information
The entire Garden is non-smoking.
Fire exits in buildings are clearly signposted.
First-aiders are on site during most of the week, please contact any member of staff if you require any assistance. The University’s security service can also be called in emergencies on +44 (0)191 334 2222.
We welcome feedback from visitors on all aspects of our service so that we can continue to improve.
If you require any further information, please speak to a member of staff during your visit, phone +44 (0)191 334 5521 or email firstname.lastname@example.org.