Access for disabled customers

Getting to Palace Green Library

Palace Green Library is situated on Palace Green, between Durham Cathedral and Durham Castle, in the heart of Durham city. For full information on travelling to Palace Green Library, visit our Location and directions webpages.

Parking

Visitor parking is not available on Palace Green, but exceptions may be made for disabled customers and those with limited mobility. To enquire about disabled parking, please contact the Palace Green security office by telephone +44 (0)191 334 2222.

Please note that the Durham Road User Charge is in operation on the peninsula from 10am - 4pm, Monday to Saturday. For more information, visit the Durham County Council website.

Durham Cathedral Bus

The regular Durham Cathedral Bus stops directly outside the entrance to Palace Green Library. The Durham Cathedral Bus service runs between the railway station, Market Place and some car parks to and from Palace Green. For more information and timetables, visit the Durham Cathedral Bus website.

Durham City Shopmobility

Electric scooters, manual and powered wheelchairs are available from Durham City Shopmobility, telephone +44 (0)191 386 8556 or email durhamshopmobility@talktalkbusiness.net

Accessing Palace Green Library

Palace Green Library has been adapted wherever possible for wheelchair access. A platform lift from our main entrance to reception is available. From the reception area, visitors can access galleries on the ground floor, accessible toilets, the shop and Search Room. A platform lift takes visitors to the DLI Collection Gallery and the Wolfson Gallery on the first floor - see following notice.

Restricted Access - Museum of Archaeology and Durham Light Infantry Gallery

Due to maintenance works there is no lift access to these galleries at present. We apologise for any inconvenience this may cause.

Bishop Cosin’s Library is in one of our historic buildings. From the reception area, there are several short staircases to access Bishop Cosin's Library. Visitors have to descend 11 stairs down, followed by two climbs of 4 or 5 stairs to reach the Library.

A portable hearing loop is available.

For conservation purposes, there will be no access to Cosin's Library for visitors wearing high-heeled shoes.

Further information

Seating

Seating is available in many of our galleries and in the reception area.