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Event Durham: Durham Castle

Guest & Delegate Information

Address:

University College
The Castle
Palace Green
Durham
DH1 3RW
 

Contact Details:

The Porters Lodge
Tel: +44 (0) 191 334 3800
 
Guided Tours
Tel: +44 (0) 191 334 2932
 
B&B Enquiries
Tel: +44 (0) 191 334 4106
 
Event Bookings - Event Durham
Tel: 0800 28 99 70
Internal Tel:  Ext 42887

Directions

The Castle is a 15 to 20 minute walk, most of which is uphill, from both the train and bus station.

The Cathedral Bus Service (approximately every 10 minutes) is available for transport between the train and bus stations and Palace Green Library (right outside the Castle). The buses are easy access and the fare is currently £1.00 and covers travel all day on the day of purchase. You can visit the website at http://www.durham.gov.uk/Pages/Service.aspx?ServiceId=6251

The train station is 10 minutes away by car and accessible taxis are usually available.

Arrival and car parking facilities

Parking is severely restricted on the World Heritage Site. However, if a space is available bed and breakfast guests can obtain a permit from the Lodge Reception which will allow them to park free overnight. Vehicles must be moved off Palace Green by 9am each day.

Parking in the Courtyard is very restricted and a permit is required to park there. Bed and breakfast guests are welcome to drive in to drop off luggage and and then move their vehicle to one of the local parking areas at Prince Bishop's Shopping Centre, or The Sands. During wedding receptions, it may not be possible for cars to enter the Courtyard and we ask for your patience during these special occasions.

Visitors and guests with mobility problems are advised to contact us well in advance so that we can provide the best advice and assistance and where possible reserve a parking space.

The entrance to the Castle (the Barbican) is a single track cobbled road with a restricted entrance through the Gatehouse to the Courtyard. The Barbican is approximately 4.2 metres wide and the Gatehouse 2.5 metres wide by 2.6 metres high.

Please note that the Durham Road User Charge is in operation on the peninsular from 10am to 4pm Monday to Saturday. For more information, visit the Durham County Council website.

Guests Staying at the Castle

Check In: from 2.00pm

Check Out: by 10.00am (Luggage can be stored if required)

Accessibility

The nature and layout of the Castle, means that the majority of the building is inaccessible to wheelchair users. The tour route and access to bedrooms involves many steps and staircases, some of which are uneven. If you are interested in staying overnight in Castle please contact our Accommodation Co-ordinator for advice on suitable rooms. 

For guided tours, with prior notice, arrangements can be made for wheelchair users and guests who require assistance to use one of the service entrances to view the Great Hall, Buttery and Kitchen. Reception/The Lodge/World Heritage Site Visitor Centre will provide directions. Visitors with limited mobility can be shown to the disabled toilets at the World Heritage Site Visitor Centre.

Reception

Term time

During term time visitors and guests should report to the Porter's Lodge which is clearly signed on the left-hand side of the Gatehouse. The Lodge is manned 24 hours a day, seven days a week. The Porter does occasionally have to leave the Lodge for security patrols or to assist guests. Simply wait in the small waiting area for his return.

Vacations

During vacation a hotel-style Reception is open directly opposite the Gatehouse entrance, across the Courtyard (signposted). Opening times are 08:00 to 20:00 daily. There is one step down into the Castle, turn left into Reception through the double doors on to a level stone floor. A small seating area is provided in Reception. 

Information on local attractions, entertainment and places to eat in the City is on display.

Toilets

Public toilets are available on the right-hand side of the entrance passage to the Undercroft Bar (signposted). Gents first right, Ladies through the glass doors and first right. There is one toilet equipped for disabled use, although this is accessed via a set of 6 steps. Reception/The Lodge will provide directions. Baby changing facilities are available. Please ask a member of staff for directions.

Other Information

Durham University operates a no smoking policy in all of its premises.

Due to the nature of Durham Castle it is used as a venue for a variety of events and functions. As such, there may be some noise and minor disruption during your stay, our staff will endeavour to control this where possible.

Please note that Durham Cathedral is located next to Durham Castle and as a result guests should be aware the Cathedral bells ring prior to services on a Sunday and between 18.30 and 20.30 each Thursday evening.