Access and facilities
Getting to Durham Castle
Durham Castle is situated on Palace Green, opposite Durham Cathedral, in the heart of Durham City.
Visitor parking is not available on Palace Green, but exceptions may be made for disabled customers and those with limited mobility. To enquire about disabled parking, please contact the Palace Green security office, telephone +44 (0)191 334 2222.
Please note that the Durham Road User Charge is in operation on the peninsula from 10am - 4pm, Monday to Saturday. For more information, visit the Durham County Council website for more information.
Durham Cathedral Bus
The regular Durham Cathedral Bus stops directly outside the entrance to Palace Green Library, adjacent to Durham Castle. You can then purchase your tour tickets from Palace Green Library. The Durham Cathedral Bus service runs between the railway station, Market Place and some car parks to and from Palace Green.For more information and timetables, visit the Durham Cathedral Bus website.
Durham City Shopmobility
You must purchase tickets for your self-guided visit in advance from our online booking system. You can also book to visit Palace Green Library, which is located on Palace Green close to the Castle and is the home to the Museum of Archaeology, Durham Light Infantry (DLI) Collection Gallery and as of 2021, the World Heritage Site Visitor Centre.
Access within Durham Castle
The historic nature and layout of the Castle means that the majority of the building is inaccessible to wheelchair users. The tour route involves many steps and staircases, some of which are uneven. The tour takes approximately 45 minutes to complete. Please speak to a member of staff when you are booking your tour if you are unsure whether or not you can manage the stairs and uneven surfaces.
For a detailed access guide to Durham Castle see our entry on Disabled Go.
Food and drink
There are no cafe facilities for visitors at Durham Castle.
Please be aware that no food or drinks are allowed within Durham Castle or Palace Green Library.
Public toilets are available on Palace Green, on the left hand side as you enter the Green from Owengate. Within the Castle itself, public toilets are available on the right-hand side of the entrance passage to the Undercroft Bar (signposted). Gents first right, Ladies through the glass doors and first right. There is one toilet equipped for disabled use, although this is accessed via a set of six steps. Staff in the Porter's Lodge or your tour guide will be able to provide directions.
Unfortunately dogs are not allowed inside the castle apart from assistance dogs.