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Access and facilities

Getting to Durham Castle

Durham Castle is situated on Palace Green, opposite Durham Cathedral, in the heart of Durham City.


Parking

Visitor parking is not available on Palace Green, but exceptions may be made for disabled customers and those with limited mobility. To enquire about disabled parking, please contact the Palace Green security office, telephone +44 (0)191 334 2222.

Please note that the Durham Road User Charge is in operation on the peninsula from 10am - 4pm, Monday to Saturday. For more information, visit the Durham County Council website for more information.


Durham Cathedral Bus

The regular Durham Cathedral Bus stops directly outside the entrance to Palace Green Library, adjacent to Durham Castle. You can then purchase your tour tickets from Palace Green Library. The Durham Cathedral Bus service runs between the railway station, Market Place and some car parks to and from Palace Green. For more information and timetables, visit the Durham Cathedral Bus website.


Durham City Shopmobility

Electric scooters, manual and powered wheelchairs are available from Durham City Shopmobility, telephone +44 (0)191 386 8556 or email durhamshopmobility@talktalkbusiness.net


Purchasing tickets

You must purchase tickets for your tour in advance from Palace Green Library or the World Heritage Site Visitor Centre. The World Heritage Site Visitor Centre is sited on Owengate on the approach to Palace Green. Owengate is a steeply sloping, cobbled street that may present problems for some visitors with mobility problems. Palace Green Library is located on Palace Green close to the Castle. The Library has recently undergone a full renovation and is now fully accessible.


Access within Durham Castle

The historic nature and layout of the Castle means that the majority of the building is inaccessible to wheelchair users. The tour route involves many steps and staircases, some of which are uneven. The tour takes approximately 45 minutes to complete. Please speak to a member of staff when you are booking your tour if you are unsure whether or not you can manage the stairs and uneven surfaces.

For a detailed access guide to Durham Castle see our entry on Disabled Go.


Food and drink

There are no cafe facilities for visitors at Durham Castle. Visit the cafe in Palace Green Library, Café on the Green, located in the 15th Century Bishop Cosin’s Almhouses opposite Palace Green Library or try Durham Cathedral’s Undercroft Restaurant.

Durham city offers a wide variety of places to eat and drink. For more information, visit the This is Durham website.


Toilets

Public toilets are available on Palace Green, on the left hand side as you enter the Green from Owengate. Within the Castle itself, public toilets are available on the right-hand side of the entrance passage to the Undercroft Bar (signposted). Gents first right, Ladies through the glass doors and first right. There is one toilet equipped for disabled use, although this is accessed via a set of six steps. Staff in the Porter's Lodge or your tour guide will be able to provide directions.


Opening hours and admission

When there are no private events booked, tours are usually available every day at 1.15pm, 2.15pm, 3.15pm and 4.15pm. During University vacations, tours are also normally offered at 10.15am, 11.15am and 12.15pm.

Adults £5.00
Over 60s £4.00
Children (over 5) £4.00
Infants Free

Family
(2 adults, 3 children)

£15.00
Durham University Campus Card holders Free