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Research Seminars

Virtual seminar: Hongyu (Derek) Shan - Gabelli School of Business, Fordham University (USA)

Wednesday, 27 October 2021
14:00 to 15:30
Hongyu Shan
Virtual event

Topic: Intangible Customer Capital and Bank Resilience.

As part of the External Economics and Finance Seminar Series.

Abstract:

"Bank stability depends critically on the ability to connect and retain customers amid negative shocks. This study proposes a novel measure of accumulated customer capital at the branch level. In a within bank-county estimation, we exploit reputation damage as exogenous negative shocks to deposit-taking and find that branches with higher customer capital mitigate deposit outflows more effectively. These results are stronger in neighborhoods with higher income and lower population mobility, and for branches of community banks. Overall, our work highlights the value of intangible customer capital as a novel and important factor influencing the resilience of retail banking relationships."

Click here to find out more about Hongyu Shan.

Click here to join the seminar

Virtual seminar: Hongyu (Derek) Shan - Gabelli School of Business, Fordham University (USA)

Wednesday, 27 October 2021
14:00 to 15:30
Hongyu Shan
Virtual event

Topic: Intangible Customer Capital and Bank Resilience.

As part of the External Economics and Finance Seminar Series.

Abstract:

"Bank stability depends critically on the ability to connect and retain customers amid negative shocks. This study proposes a novel measure of accumulated customer capital at the branch level. In a within bank-county estimation, we exploit reputation damage as exogenous negative shocks to deposit-taking and find that branches with higher customer capital mitigate deposit outflows more effectively. These results are stronger in neighborhoods with higher income and lower population mobility, and for branches of community banks. Overall, our work highlights the value of intangible customer capital as a novel and important factor influencing the resilience of retail banking relationships."

Click here to find out more about Hongyu Shan.

Click here to join the seminar