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Durham University


Current University Reviews

College Residential Services Business Process Review

Mr Jeremy Cook, Pro-Vice-Chancellor (Colleges and Student Experience) said: “As part of the ongoing work to improve University ways of working, we are currently reviewing housekeeping and portering services within our Colleges. The purpose of the review is to ensure that our residential operations staff is providing the optimum service for our students, whilst ensuring they are operating as efficiently and as consistently as possible, and are resilient for the future.

“All staff whose roles may be impacted by the proposals are currently being consulted and feedback recorded. Students also have the opportunity to provide feedback on the proposals. The University has not made a final decision and will listen carefully to the staff and student feedback and make changes where appropriate. Until consultation has concluded we cannot confirm the final structures and roles, though we will, as always, do all we can to minimise compulsory redundancies.

“However, should these proposals be approved in their current form, we anticipate a modest reduction in housekeeping staff but a slight increase in total portering staff.

“The collegiate system is, and will remain, an integral part of our University identity. All operations staff in the Colleges Division will continue to have a clear mandate to support and enable Colleges to express their individual identities.

“We are eager to ensure transparency in this matter, and have provided further information about the proposals via internally facing pages on our website.”