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Counselling Service


The Counselling Service does not provide crisis support.

A crisis is when you feel you are a risk to yourself or others. This could include wanting to harm yourself, or having seriously harmed yourself (such as overdosing), or where you feel out-of-control and unsafe.

If you believe you are in crisis, we recommend you contact your GP surgery in the first instance, or out-of-hours NHS support at phone number 111. Your GP can provide urgent medical/psychiatric attention or referral and has overall responsibility for your physical and mental healthcare

If the situation is life-threatening, then go to A&E or if you are unable to do this, call 999 for an ambulance. In an emergency you can go to the Accident & Emergency department of your nearest hospital which is open 24 hours every day.

The Samaritans offer a 24/7 listening service for anyone experiencing a mental health crisis. It is anonymous, non-judgmental and available. Call 116 123

The NHS Mental Health Crisis Team is only available to students already under mental health services in Durham. It provides assessment of mental health and, if necessary, intensive, short-term support to people experiencing increased difficulty in coping within the community because of severe mental health problems. It operates 24 hours a day, 7 days a week including out-of-hours telephone support for people accepted into their service.

Talking therapy could be helpful when the immediate crisis is over and there is space to reflect.

If you are having frequent mental health crises, it may be helpful to refer yourself to the Counselling Service where a Mental Health Advisor can discuss your management of your condition and how to seek support and treatment:

If you have non-urgent concerns about your mental health or wellbeing, please contact our Service

Contact us

Durham University Counselling Service

Tel: 0191 334 2200

The Counselling Service is