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Durham University

Counselling Service

Crisis

A crisis is when you feel you are a risk to yourself or others. This could include wanting to harm yourself, or having seriously harmed yourself (such as overdosing), or where you feel out-of-control and unsafe.

The Counselling Service does not provide crisis support but if you are having frequent mental health crises, it may be helpful to refer yourself to the Counselling Service to discuss your management of your condition and how to seek support and treatment.

If you believe you are in crisis, we recommend you contact your GP surgery in the first instance, or out-of-hours NHS support at phone number 111. Your GP can provide urgent medical/psychiatric attention or referral and has overall responsibility for your physical and mental healthcare.

Our local NHS mental health Crisis Team offers support not only in crisis, but also emotional talking support 24/7 at 0800 0516171

If the situation is life-threatening, then go to A&E or if you are unable to do this, call 999 for an ambulance. In an emergency you can go to the Accident & Emergency department of your nearest hospital which is open 24 hours every day.


The Samaritans offer a 24/7 listening service for anyone experiencing a mental health crisis. It is anonymous, non-judgmental and available. Call 116 123

Our local NHS Crisis and Home Treatment Service is available for both mental health crisis and emotional support, on: 0800 0516 171. It operates 24 hours a day, 7 days a week, and you can call for support for yourself, or advice about someone of concern.

Talking therapy could be helpful when the immediate crisis is over and there is space to reflect.

Contact us

Durham University Counselling Service

Palatine Centre
Stockton Road
Durham, DH1 3LE

Tel.: 0191 334 2200

The Counselling Service is