We use cookies to ensure that we give you the best experience on our website. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.

Durham University

Counselling Service

Services available during Covid

The Counselling & Mental Health Service is offering a full service. All sessions are currently being delivered remotely – wherever you are in the world. We offer advisory sessions on psychological wellbeing, counselling and mental health via the app Microsoft Teams (in Apps Anywhere), or via Zoom/ Skype or telephone. We are only able to call UK-based telephone numbers. To self-refer please email:

Out of Hours Support

If you require out of hours support please contact one of the following agencies:

  • Samaritans 116 123
  • Your GP – any initial contact with your GP is likely to be by telephone. Do not attend the University Health Centre in person unless you have already spoken to the GP and been invited to attend an in-person consultation.
  • The local Crisis Team for Durham: 01388 452900: this is staffed 24 hours/day, for residents needing urgent mental health care. If you are away from Durham, check websites for your local equivalent
  • The Mix 0808 808 4994 Open 11am – 11pm every day
  • SANEline 0300 304 7000 Open 4.30pm – 10.30pm every day
  • 24-hour National Domestic Violence Freephone Helpline 0808 2000 247
  • You can access help in a crisis from your local Accident & Emergency Department (24 hours), or call 999

Local NHS Services

The NHS Helpline 111 - will be busier than usual, so please be patient and use only in an urgent situation

We maintain strong links with local services. The current position is that individuals currently under the care of mental health services will receive telephone, or perhaps video-based, consultations. Arrangements for repeat prescriptions are in place, for postal delivery or collection from a local pharmacy. Please keep in touch with your practitioners.


RSACC is an accredited Rape Crisis centre and received more than 700 calls to its confidential helpline in the past year. It is run by trained staff and volunteers who speak to callers for up to an hour to provide emotional support and practical information for women who are dealing with the trauma of being raped or sexually assaulted.

RSACC provides expert support to survivors across Darlington and County Durham. It has made the investment to ensure women in crisis or those who are struggling with the long-term impacts of sexual violence can access confidential assistance over the phone.

RSACC has launched a new helpline number to increase its capacity to support women who have experienced rape and sexual violence. The new RSACC helpline number is 0300 222 5730 and is open from 10am – 2pm every Monday – Thursday.

The charity says the Covid-19 Pandemic is causing increased distress for many women with other support services closing, increased isolation and a higher likelihood of dangerous situations in the home due to lockdown guidance.

  • You can find out more about the launch of the new helpline here.

Support for students outside the UK

While Durham University strives to make its online service available to all students, it does recognise that in some countries or within specific local areas within a country, for example students who are temporarily resident in the state of California, receiving online wellbeing or counselling is either not permitted or requires locality specific permissions or licences that as a UK-based higher educational service providing counselling in the context of higher education, for the purposes of supporting academic progression and engagement with the wider student experience we do not have. Given the large number of countries and the possibility of further local rules for areas within the country, it is not possible to guarantee that our information is up to date. Where you are accessing our on-line services, we would be grateful if you could inform us if you are aware of any legal restrictions relating to the University providing online wellbeing or counselling services to you in your current location.

Contact us

Durham University Counselling & Mental Health Service

Palatine Centre
Stockton Road
Durham, DH1 3LE

Tel.: 0191 334 2200

Durham University Updates

Durham University COVID-19 Response

Papyrus Hopelink

SANE: Our helpline during the pandemic is: 07984 967 708 You can leave us a message and we aim to get back within a couple of days. We will continue to deliver services through the Christmas period. You can also email us at