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Durham University

Counselling Service

Information for students concerned about a fellow student

If there is immediate risk to the safety of the person you are concerned, go to our Crisis Page

For non-urgent concerns

There may be several reasons why you become concerned for a friend/housemate. They may speak to you about a problem they have; you may notice something about them that worries you; you may have read some worrying posts from/about them on social media.

Being willing to listen and offer supportive understanding is often a great help. However, when these concerns become more worrying and longer term, this can be stressful to manage and may have a detrimental impact on you and your studies.

Things to remember:

  • make sure you take care of yourself

  • trying to support someone can be difficult, especially if there are more serious issues present

  • it is not your responsibility to provide ongoing care for your friend

  • your friend may need to access professional help

  • you may need to talk to someone about the impact on your own wellbeing

You can suggest a friend uses the NHS helpline for mental health crisis and emotional support; it is available 24/7 on 0800 0516171.

The University will try to help where you are worried about a friend; however we cannot follow any formal University processes on the basis of anonymous reports and concerns. In situations where concerns are serious and impacting others, University staff will ask you to make a named report in order to act on your concerns.

Urge them to seek appropriate support:

If your friend is unwilling to access appropriate support you can email the Counselling & Mental Health Service at or call 0191 334 2200 to speak to a member of staff regarding your concerns. You can also speak to your own College support officer.

Check out our Self Help Resources