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Durham University

Counselling Service

Information for staff concerned about a student

If there is immediate risk to the safety of the person you are concerned about go to our Crisis Page

There may be several reasons why you become concerned for a student. They may speak to you about a problem they have, you may notice something about them that worries you, you may have read some worrying posts from/about them on social media, or been alerted by other students’ concerns.

You can contact the Counselling & Mental Health Service for advice about a named or anonymous student of concern.

Urgent concerns: email or call 0191 334 2200 for a same-day response.

Non-urgent advice: email the Mental Health Advisors at We can offer advice, reach out to the student, or arrange a support meeting as necessary.

You can refer a student directly to the Counselling Team, with the student's permission. Simply email with the student’s name, and we will reach out to them, noting that you have requested contact.

You can direct a student to contact the local NHS crisis line for both mental health crisis and emotional support, 24/7 on 0800 0516171.

Mental health training

The Mental Health Advice Team offers a range of learning resources including e-learning modules for staff and students and in-person workshops delivered throughout the academic year, both face to face and via Zoom. In-person workshops are available for staff and students in support roles and for staff who may come into contact with students in distress, but whose primary role is not student support. Complementary e-learning is available for those unable to attend in-person training and can be accessed via Oracle Learning. The Mental Health Advice Team also supports requests for bespoke training sessions tailored to the needs of specific staff and student groups.

There are also a range of free, external learning materials available for staff and students at the University including:

If you’d like to access our e-learning modules follow this link.

If you’d like to book onto in-person workshops this can be done via this link.

If you’d like to speak to the Mental Health Advice Team about arranging a bespoke session please contact: