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Durham University

Counselling Service

Information for staff concerned about themselves or a colleague

If there is immediate risk to the safety of the person you are concerned about go to Crisis Page

For non-urgent concerns

For yourself: you may have an issue with your workload, relationship problems with colleagues, work/life balance or when work is affecting your mood. There may be personal concerns which are impacting on your work life. It is helpful to reach out for support from a friend or family member. We recommend, where appropriate, that you bring any difficulties to the attention of your line manager so that the University can offer any appropriate support.

For a colleague: There may be several reasons why you become concerned for a colleague. They may speak to you about a problem they have; you may notice something about them that worries you; you may have read some worrying posts from/about them on social media.

Be willing to listen and offer supportive understanding. The person may want to talk and listening to them is often the first step to them feeling better. It is important to take care of yourself too. Trying to support someone can be difficult, especially if there are more serious issues present. It is not your responsibility to provide ongoing care for your friend or colleague and you cannot solve their problems. Urge them to seek appropriate help. If your colleague is unwilling to access appropriate support themselves you can speak to your line manager or HR business partner for advice.

Things to remember: Make sure you take care of yourself. Trying to support someone can be difficult, especially if there are more serious issues present. It is not your responsibility to provide on-going care for your friend or colleague and you cannot solve their problems. Urge them to seek appropriate help*:

If your colleague is unwilling to access appropriate support themselves you can speak to your line manager or HR business partner for advice.

Occupational Health aims to promote and maintain the physical, psychological and social wellbeing of all staff. They can provide advice and support to staff members and managers and assist them in safeguarding in their role of health, safety and welfare of their staff. For further information please visit www.dur.ac.uk/hr/occupationalhealth

Equality, Diversity and Inclusion aims to create an open and inclusive environment where all members of our community can reach their full potentiual. The University is fully committed to eliminating discrimination, prejudice and harassment and actively promoting equality of opportunity for all of our staff and students. For further information please visit www.dur.ac.uk/equality.diversity

Mental Health in the Workplace e-learning module

All University staff have the opportunity to access an on-line training course which discusses mental health in the workplace and best practive. The on-line course can be found on DUO. The on-line course will be listed in the My Organisations and On-line Training section on the left hand side.

Education Support Partnership is a national charity set up to support all adult, further and higher education staff and their families. They offer online coaching, a support line as well as information on personal and workplace issues. https://www.educationsupportpartnership.org.uk/

Check out our Self Help Resources