A complaint is an expression of dissatisfaction requiring a response. The complaints procedure should be used by all students for complaints about academic departments, Colleges, Societies, University services and by postgraduate students for complaints about their supervision, teaching or assessment prior to the final examination.
Durham University aims to provide a high standard and quality of service for applicants and to deliver an admissions process that is consistent, fair and professional, but recognises that occasionally things may go wrong. As part of its commitment to enhancing the applicant experience, we have established a procedure to deal with complaints from applicants in a fair and transparent manner. Please see https://www.dur.ac.uk/study/ug/apply/policy/complaints/