Induction Mentor - 'Buddy System'
Professional support staff should be assigned a mentor, to help you to orientate yourself with the department and its procedures, policies, personnel, sources of help and information and location of key equipment. They may act as a neutral and impartial confidante for any concerns or difficulties you may have and help you to work out strategies for success.
Generally they will not be someone in direct authority over you and usually outside your immediate circle though preferably doing a similar or related role.
If you have not been assigned a mentor please discuss this with your line manager or Head of Department in the first instance.