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Durham Law School

Law Events

Conceptualising 'consumers' of financial services: A new approach?

Hogan Lovells Lecture Theatre, Durham law School

Conceptualising ‘consumers’ of financial services: A new approach?

A workshop at Durham Law School

12 April 2013 Conference Registration Form

Call for Papers

The Financial Services Bill contains significant changes to the institutional structure of UK financial regulation, one of which is the creation of the Financial Conduct Authority (FCA), which takes over consumer protection responsibilities from the Financial Services Authority (FSA), and consumer credit regulation from the Office of Fair Trading (OFT). The policy discourse surrounding this new, post-crisis landscape of consumer protection has alternated between themes of strengthening consumer protection, concerns about mis-selling, and acknowledgment of the heterogeneity of consumers, on the one hand, tempered by the resilient language of consumer responsibility and a re-emphasis on information to enable consumers to avoid risks and protect themselves, on the other. This workshop will explore the legal subjectivity of financial services consumers as we move into the new arrangements. We invite contributions which explore the potential impacts of the Bill on the new regulatory regime’s understanding of ‘appropriate’ modes and levels of protection for consumers across the range of financial service product types, from theoretical, policy and practice perspectives.

Key areas the workshop will focus on may include approaches to financial regulation/supervision; regulatory architecture and the institutional structure of retail financial regulation; the ‘responsibilised’ consumer of financial services; savings and pensions; securities regulation; insurance; mortgages; equity release products; consumer credit; unregulated lending. By reflecting on the conceptualisation of the ‘consumer’ across the landscape of financial services regulation, the workshop will consider the significance of the FCA’s approach to regulation for the delivery of consumer protection, the range of ‘appropriate’ approaches to consumer protection across product types, and the possibilities for philosophical and policy re-calibration offered by the change in regulator.

Convenors: Professor Lorna Fox O’Mahony ( and Dr Folarin Akinbami (


Deadline for submitting proposals for papers: 7 January 2013

Notification of paper acceptance: 21 January 2013

Deadline for submitting draft papers for circulation: 25 March 2013

Abstracts should be submitted to Lorna Fox O’Mahony and Folarin Akinbami ( and


Whitehouse Paper

Willen van Boom

Conference Fee: There will be a small attendance fee to cover costs of lunch, refreshments and dinner. The fee will be waived for speakers presenting papers.

Travel and accommodation information can be found here

Contact for more information about this event.