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Durham University

Welcome to John Snow College

Self-isolators over the vacation period

For those students who are staying College over the vacation period and find that they have to self-isolate, this is what you need to do:

Report on Duo that you are self-isolating and update as your Covid status changes:

How to report absence

It’s important that you notify the University if you have symptoms of, or have tested positive for coronavirus, or are self-isolating.

You must follow the Covid-19 Status Notification Process. This process uses an online form in Banner, accessed through Duo. For full details, please see here.

Inform the College Porter on 07912746027

You cannot enter the College Building or the Hub (apart from the laundry). If you need to get in touch with Reception for any reason, please call the 24/7 number 07912746027

Make sure that you get outside for some daily exercise in the College grounds for at least one hour per day. Wear your face covering when there are other people near and maintain your social distance of 2 metres apart from others

Order a food shop to be delivered as you cannot go to the shops, you are allowed to meet the delivery van in the College car park, remember to wear your face covering and maintain 2m distance.

You cannot use the facilities in the Hub apart from the laundry which will be reserved for self-isolators daily between 5.30pm until 7:30pm. You do not need to book a laundry slot just keep to the 5:30pm - 7:30pm slot and only enter the laundry if no one else is in.

For non-urgent, but nevertheless important student support and welfare issues, email - this will be checked twice a day until Friday 18th December 2020. It will not be checked between Saturday 19th December 2020 and Sunday 3rd January 2021. Please see the information at the bottom of this message for contacts for external support you can use during that period. It is worth noting that other staff email accounts will also not be checked during this period.

For those of you living in Durham City, whether you live-in or live-out, in the case of an Emergency and you need to speak to a University On-Call Officer, please call our College Porter on 07912746027 and they will connect you to the On-call Duty Officer. This is a 24/7 number.

In the event of an incident relating to Covid-19, contact the University’s Incident Control Centre (ICC) on 0191 3340000 or email them at:

The University is providing Covid-19 updates at the following address:

Answers to questions about Coronavirus can be found on the University’s dedicated website at

We remind you to frequently access the official advice and guidance from Public Health England at

We would also like to remind you of other external support:

999 Emergency Services: call this number if you have a serious emergency and need to contact the Police, Fire Service, Ambulance or Coastguard. The call is free.

NHS 111 or

To book a Covid-19 test please phone 119

Mental Health Crisis Team 0800051 6171

Samaritans 116 123

Get Connected 0808 808 4994 Open daily 1pm – 11pm

SANEline 0845 767 8000 Open daily 1pm – 11pm

24-hour National Domestic Violence Freephone Helpline 0808 2000 247

Best wishes for the festive season, take care.