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Durham University

Human Resources & Organisational Development

Job Evaluation (HERA and HAY)

Job evaluation is a means of assessing the relative size of jobs within an organisation.

Durham University uses a job evaluation scheme to ensure consistency and fairness when assessing the jobs of all staff. The University selected the HERA (Higher Education Role Analysis) job evaluation tool following a pilot of the HERA scheme. HERA was designed by the sector for the sector.

The Durham graded pay structure was developed in 2006 through the use of HERA and continues to be underpinned by it.

If a job is assessed as Grade 10, the HAY toll is subsequently used to determind its relative size within Grade 10.

More about HERA

Listed below is a summary of the HERA elements or segments:

  1. Communication
  2. Teamwork and Motivation
  3. Liaison and Networking
  4. Service Delivery
  5. Decision Making Processes and Outcomes
  6. Planning and Organising Resources
  7. Initiative and Problem Solving
  8. Analysis and Research
  9. Sensory and Physical Demands
  10. Work Environment
  11. Pastoral Care and Welfare
  12. Team Development
  13. Teaching and Learning Support
  14. Knowledge and Experience

More about HAY

The HAY Guide Chart and Profile Method of Job Evaluation is a factor comparison scheme which enables evaluators to use their judgement to compare jobs against jobs and the elements of one job against the elements of another in a disciplined and consistent way. 

It requires an iterative process of consistent comparison to achieve a rank order, by context with points rating schemes which compare job elements (or 'factors') such as knowledge, skills or responsibility not with each other but according to pre-determined scales.

The HAY scheme is based on the analysis of three common elements, each element being measured on a seperate guide chart which is set out as a grid. The elements are:

KNOW-HOW: The knowledge, skills and experience required for fully acceptable job performance.

PROBLEM SOLVING: The span, complexity and level of analytical, evaluative and innovative through required in the job - expressed as a utilisation of know-how.

ACCOUNTABILITY: The discretion given to the job holder either to direct resources of all kinds or to influence or determine the course of events and his/her answerability for the consequences of his/her decisions and actions.