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Durham University

Equality, Diversity and Inclusion

About Report + Support

We pride ourselves on providing a supportive, inclusive environment where our staff and students can study, work and live in a community that does not tolerate bullying, harassment, hate and sexual misconduct. As part of our continuing efforts to tackle these issues, we have launched the Report + Support online tool this October.

The introduction of this tool forms part of the Office for Students-funded Hate Crime Project and follows the Hate Experience Survey; which provided invaluable insight on the University community members’ experiences of hate crimes, including their reporting behaviour.

Having recognised the need to address the barriers to reporting incidents, the online tool was set up to provide a centralised platform for students and staff to make an anonymous report and, where contact details are given, obtain support and guidance from a designated staff member or request for the University to take formal action.

There are four types of incidents that can be reported: (1) Bullying and harassment, (2) Hate incidents, (3) Sexual misconduct and violence and (4) Domestic abuse. A user has 2 clear and quick pathways for reporting an incident—either report anonymously or report with their contact details.

Where a user chooses to make an anonymous report, we will not be able to offer direct advice or begin any formal complaint or investigation process. Information from the anonymous report will be used to monitor issues across the University community to help identify appropriate prevention and response interventions.

Where a user chooses to report with contact details they will be given the option to either contact an advisor or make a formal report. The advisor can offer impartial advice about options and services available to them. If the user opts to make a formal report, the University will take further action where appropriate.

Once a report is submitted, the system sends an email notification to a designated member of the Report + Support team. Reports received through this online tool will be dealt with during normal working hours (9.00am to 5.00pm) Monday to Friday. Only authorised members of staff will have access to information shared through the system.

Apart from being a reporting platform, Report + Support also contains information on various internal and external sources of support available for students and staff. It also provides information on what other support is available from local and national organisations. We know that people don’t always feel comfortable making a report immediately after an incident. The support pages offer information and advice on what options are available to them, even if they then decide not to report. Whatever they decide to do, Report+Support gives every user the opportunity to make an informed choice about the next step that they wish to take.

Rachel Archbold, Head of EDI says:

“We want to continue to make Durham University a safe and welcoming place for all members of its community. This tool will help us to better understand people’s experiences and inform the support that they need.”

Sam Dale, Director for Student Support and Wellbeing says:

“I am absolutely delighted that this tool has been developed and launched. It will provide a real opportunity for students to share their experiences with the University and more importantly to enable us to provide the ongoing support that they need. We have been concerned for some time that there may be incidents that may not be reported to us; and this tool helps address that.”

The tool can be accessed through: via the Staff and Student Gateway and through the MyDurham app.

Reports received through the online tool will be dealt with during normal working hours (9.00am to 5.00pm) Monday to Friday. The Report + Support tool is for non-emergency reports.

If an assault has just taken place and you are not in a safe place, feel at risk, or have any injuries that require urgent attention, please call the emergency services on 999.

Further information about the tool can be found in our frequently asked questions (FAQ) document available here