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Durham University

Equality, Diversity and Inclusion

How to Report a Hate Crime

Hate incidents and hate crime are acts of violence or hostility directed at people because of who they are or who someone thinks they are.

The police and Crown Prosecution Service have agreed a common definition of hate incidents. They say something is a hate incident if the victim or anyone else think it was motivated by hostility or prejudice based on one of the following things: disability, race, religion, transgender identity and sexual orientation.

This means that if you believe something is a hate incident it should be recorded as such by the person you are reporting it to. All police forces record hate incidents based on these five personal characteristics. Anyone can be the victim of a hate incident. For example, you may have been targeted because someone thought you were gay even though you are not, or because you have a disabled child.

When hate incidents become criminal offences they are known as hate crimes. A criminal offence is something which breaks the law of the land. Any criminal offence can be a hate crime if it was carried out because of hostility or prejudice based on disability, race, religion, transgender identity or sexual orientation.

When something is classed as a hate crime, the judge can impose a tougher sentence on the offender under the Criminal Justice Act 2003.

Examples of hate incidents and hate crimes can be accessed here.

The Equality and Human Rights Commission have produced this short film with spoken word artist George the Poet where he explores the different elements of hate crime and why it is critical for us all to challenge intolerance and report incidents of hate crime. Further information about this piece can be found here.

(The copyright for the below material is owned by, or licensed to the EHRC.)

George the Poet on hate crime

George the Poet on hate crime

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In this thought-provoking poem George explores the subject of hate crime before calling on all of us to come together to challenge intolerance wherever we see it and to report incidents of hate.

If you have experienced a hate incident or crime, you can report it to the police or to the University. Report the incident; no incident is too small or insignificant. You can report a hate incident or crime even if it wasn’t directed towards you.

In an emergency, always contact the police – phone 999.

If it is not an emergency situation (often where there is no immediate or ongoing threat or danger), you can call 101 or attend Durham Police Station which is at New Elvet. Students can also contact the Students’ Union, a member of the Bullying and Harassment Network or a member of their College Student Support Office. Staff members can contact their HR Business Partner/Adviser, a member of the Bullying and Harassment Network or speak to their line manager or department head, where appropriate.

Durham Constabulary have a web page devoted to Hate Crime and can be accessed here

You can also go to the Durham Citizens Advice; they act as a Third Party Reporting Centre and can work with other local organisations to make sure you get all the help you need.

You can report online at

The University has many support pathways available to students and staff that have experienced a hate incident.

Students should seek support from college tutors or welfare officers, staff in their academic department, the University’s Counselling Service or the Students’ Union.

Staff should speak to their line-manager, their HR Business Partner or Advisor, a member of the EDI Team or a member of the Harassment Network. Support which is available will be discussed including access to Occupational Health and Counselling, as well as practical support and advice on reporting and dealing with hate crime.

There are also a number of external organisations that can offer specific support for anyone who has been a victim of hate crime. Details of some of these organisations can be accessed here.

The Hate Crime Advocacy Service (HCAS) works directly with victims and witnesses of hate crimes and incidents to support them through the process of prosecution. It can also offer help to deal with the crime to which they have been subjected.

Victims or witnesses of a hate crime can obtain free, confidential support by email or call 01325 267359

The University has pledged its support to the ‘Hate Hurts’ campaign, which is being led by the local Police, Crime and Victims’ Commissioner and brings together representatives of business, sport, education and faith communities. The campaign aims to inform people about hate incidents, encourage victims and witnesses to report it and celebrate initiatives that promote tolerance and cohesion.

Further information about the campaign may be found here.


Rachel Archbold, Head of EDI, 01913346761

Mark Callaghan, EDI Policy Officer, 01913346763

Melanie Earnshaw, EDI Policy Support Advisor, 019133 46760

Louise Herron, EDI Co-ordinator, 019133 46522;

Emergency University Numbers

(Durham) 0191 3343333

(Queens) 01913340080