How to Pay Your Invoice (last updated 04/09/17)
How to pay your invoice
Direct debit is the University's preferred payment method giving advantages to both you and the University. I hope that you will give it serious consideration.
Advantages to direct debit
- You can set up a direct debit in any of the following ways:
1. Online https://www.dur.ac.uk/direct.debits/ . You will need the student ID number and date of birth to access this secure web page.
2. By telephone, ringing 0191 334 6292 / 6936
3. Face to face by coming into our office and working through the web screens with us
4. On paper - please request a paper mandate form from email@example.com or calling 0191 334 6292 / 6936
- We have operated direct debit here at Durham University for over 10 years and meet all banking requirements. You, the customer, are protected by the direct debit guarantee should any difficulty arise.
- A confirmation letter will be emailed/posted to you within 3 working days of setting up the mandate confirming the details we hold for you.
- This letter and all the correspondence can be sent to either the student's term time address or their permanent address - the permanent address is recommended if the bank account to be used is that of a parent. (If you require a different correspondence address, e.g. grandparent, then we can accommodate this, but would need you to set up the mandate over the telephone by calling 0191 334 6292.)
- Once the mandate is set up the University will send a letter 10 working days before each collection advising the account holder of the date and the amount that is about to be collected.
- Collections take place on the first working day of the month. Our collection dates for full time students for both tuition and residence are one third of the annual charge collected on 1st December, 1st February and 1st June during each academic year. Part time students are typically in work and pay monthly 1st December to 1st July.
- Once you have set up the mandate you do not need to take any further action, except to ensure there are sufficient funds in the relevant bank account in time for the collection.
- Students who do not pay by direct debit must remember to make payment according to our due dates. We make a late payment charge (credited to our Student Opportunities Fund) where a student does not make payment on time. If you take up a direct debit you will always pay on time and so will not incur this charge.
- Please note that we do make a £25 charge where a direct debit or cheque "bounces" because of insufficient funds in the account. We try to keep this charge down, but there is extra work in following through to ensure that payment is made. If you are transferring funds into the relevant bank account before the collection date please check with your bank and make sure that you allow sufficient time.
There are no additional charges in paying Durham University by direct debit. Indeed it is the University’s preferred method because it is highly automated and so we are able to keep administrative resources to a minimum. The bank charges are indicative of the efficiencies: in the year 16/17 the University took £27m by credit / debit card which cost over £265,000 in bank charges compared to £70m taken by direct debit which cost just over £1,000 in bank charges.
I hope that you will agree that direct debit is the best method for everyone. Should you wish to contact us in the Finance Office please do so at:
0191 334 6292
Finance Department, Hawthorn Wing, Mountjoy Centre, Durham, DH1 3LE
Other payment methods
Please note if you do not pay by direct debit the fee is due at the start of the year. Full time students are permitted to pay in three instalments 30, 14 and 14 days into each term respectively, i.e. on 8th November 2017, 29th January 2018 & 8th May 2018.
These dates are adhered to strictly and a late payment charge will be raised to you if you do not pay on time.
The money raised is given to the Student Opportunities Fund to assist students. It is intended to ensure consistency between students as it is not fair if some pay on time whilst others do not without good cause. Having said that, the University is also sympathetic where there is a genuine problem and students are advised to keep us informed of any difficulties.
Direct debit is the University's preferred payment method as described above. Other payment methods are:
(a) Special method for overseas students sending funds to the UK – Flywire
We realise that not all overseas students can set up a UK bank account to operate direct debits and we have an additional method for transferring funds from an overseas bank account:
- Visit dur.flywire.com and choose your country and the amounts you are paying in GBP
- Choose your payment method and make your payment to Flywire
- Enter your details and those of the student you are paying for
- Track and confirm your payment by email, SMS or by logging into dur.flywire.com
- Pay in over 70 currencies
- Pay by bank transfer or international credit / debit card
- Eliminate bank fees and enjoy excellent exchange rates
- Track your payment from start to finish
- Pay from any country and any bank
(b) Payment by cheque on a UK bank account; or banker's draft:
Your cheque or banker's draft should be made payable to "Durham University" and you should write your full name and the invoice / transaction number on the back. Payment should be sent to Finance Department, Mountjoy Centre, Durham, DH1 3LE.
(c) By wire transfer or internet banking into the University's bank account:
Payment can be made by wire transfer or internet banking into the University's bank account:
Durham University, Barclays Bank, 6/7 Market Place, Durham City.
Sort code 20 - 27 - 41
Account number 60897507
IBAN GB46 BARC 2027 4160 8975 07
Swift Code BARC GB22
Reference Please quote the invoice / transaction number of your University Student ID number.
(d) By debit / credit card (Switch, Visa or MasterCard):
If you need to pay by card then we would prefer that you set up an instalment arrangement. In this way you provide your credit card details to a secure fax number. These are entered into a third party's web site and payment is set up to take place on the due dates. The card details are then destroyed securely. An email reminder will be sent to you automatically before each due date.
This is more efficient for us than processing each payment individually. If you would like to do this please email firstname.lastname@example.org to obtain a copy of the form.
Otherwise payment can be made by debit / credit card each term at your College or at the Finance Department in person or by telephone (0191 334 6912). Payment will not be taken automatically in the second and third terms unless you set up an instalment agreement as described at the start of this section.
If you have any queries relating to the payment of tuition fees you should contact your College Finance Office in the first instance. Likewise you should keep the staff there informed in writing if you think you may be unable to pay your fees on time or if you suffer delays by a third party.