How to Pay Your Invoice
Direct debit is the University's preferred payment method giving advantages to both you and the University. I hope that you will give it serious consideration.
Advantages to direct debit
- You can set up a direct debit in any of the following ways:
1. Online direct debits. You will need the student ID number and date of birth
to access this secure web page.
2. By telephone, ringing 0191 334 6936 / 6292
3. Face to face by coming into our office and working through the web screens with us.
4. On paper - please request a paper mandate form from firstname.lastname@example.org or calling
0191 334 6936 / 6292.
We have operated direct debit here at Durham University for over 10 years and meet all banking requirements. You, the customer, are protected by the direct debit guarantee should any difficulty arise.
A confirmation letter will be emailed/posted to you within 3 working days of setting up the mandate confirming the details we hold for you.
This letter and all the correspondence can be sent to either the student's term time address or their permanent address - the permanent address is recommended if the bank account to be used is that of a parent. (If you require a different correspondence address, e.g. grandparent, then we can accommodate this, but would need you to set up the mandate over the telephone by calling 0191 334 6292.)
Once the mandate is set up the University will send a letter 10 working days before each collection advising the account holder of the date and the amount that is about to be collected.
Collections take place on the first working day of the month. Our collection dates for full time students for both tuition and residence are one third of the annual charge collected on or just after 1st December, 2nd February and 1st June during each academic year. Part time students are typically in work and pay monthly 1st December to 1st July.
Once you have set up the mandate you do not need to take any further action, except to ensure there are sufficient funds in the relevant bank account in time for the collection.
Students who do not pay by direct debit must remember to make payment according to our due dates. We make a late payment charge (credited to our Student Opportunities Fund) where a student does not make payment on time. If you take up a direct debit you will always pay on time and so will not incur this charge.
Please note that we do make a £25 charge where a direct debit or cheque "bounces" because of insufficient funds in the account. We try to keep this charge down, but there is extra work in following through to ensure that payment is made. If you are transferring funds into the relevant bank account before the collection date please check with your bank and make sure that you allow sufficient time.
There are no additional charges in paying Durham University by direct debit. Indeed it is the University's preferred method because it is highly automated and so we are able to keep administrative resources to a minimum. The bank charges are indicative of the efficiencies: in the year 14/15, at the time of writing, the University took £23m by credit/debit card which cost £192,152 in bank charges compared to £57m taken by direct debit which cost £1,047 in bank charges.
I hope that you will agree that direct debit is the best method for everyone. Should you wish to contact us in the Finance Office please do so at:
|Telephone||0191 334 6292|
|Address||Finance Department, Mountjoy Centre, Stockton Road, Durham, DH1 3LE|
Other payment methods
Please note if you do not pay by direct debit the fee is due at the start of the year. Full time students are permitted to pay in three instalments 30, 14 and 14 days into each term respectively, i.e. on 11th November 15, 1st February 16 and 9th May 16.
These dates are adhered to strictly and a late payment charge will be raised to you if you do not pay on time.
The money raised is given to the Student Opportunities Fund to assist students. It is intended to ensure consistency between students as it is not fair if some pay on time whilst others do not without good cause. Having said that, the University is always sympathetic where there is a genuine problem and students are advised to keep us informed of any difficulties.
(a) International Bank Transfer or International Card for Overseas Students (Flywire)
We realise that not all overseas students can set up a UK bank account to operate direct debits and we have a special method for transferring funds from an overseas bank account:
- Visit dur.flywire.com and choose your country & the amounts you are paying in GBP
- Choose your payment method & make your payment to Flywire
- Enter your details & those of the student you are paying for
Track & confirm your payment by email, SMS or by logging into dur.flywire.com
Flywire allows you to:
- Pay in over 70 currencies
- Pay by bank transfer, international credit / debit card
- Eliminate bank fees and enjoy excellent exchange rates
- Track your payment from start to finish
- Pay from any country and any bank
- Feel safe, with 24/7 dedicated multilingual customer support
(b) Payment by cheque on a UK bank account; or banker's draft:
Your cheque or banker's draft should be made payable to "Durham University" and you should write your full name and the invoice / transaction number on the back. Payment should be sent to Finance Department, Mountjoy Centre, Stockton Road, Durham, DH1 3LE.
(i) By wire transfer or internet banking into the University's bank account:
Payment can be made by wire transfer or internet banking into the University's bank account:
Durham University, Barclays Bank, 6/7 Market Place, Durham City
(ii) By debit / credit card (Switch, Visa or MasterCard):
If you need to pay by card then we would prefer that you set up an instalment arrangement. In this way you provide your credit card details to a secure fax number. These are entered into a third party's web site and payment is set up to take place on the due dates. The card details are then destroyed securely. An email reminder will be sent to you automatically before each due date.
Otherwise payment can be made by debit / credit card each term at your College or at the Finance Department in person or by telephone (0191 334 6912). If you come in person you should bring your invoice with you to ease identification and provision of a receipt. An additional charge may be made for paying in this way. Payment will not be taken automatically in the second and third term's unless you set up an instalment agreement as described at the start of this section.
If you have any queries relating to the payment of tuition fees you should contact your College Finance Office in the first instance. Likewise you should keep the staff there informed in writing if you think you may be unable to pay your fees on time or if you suffer delays by a third party.