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Durham University

Supported Progression

Complaints

We hope that your experience of engaging with the Supported Progression programme will have been enjoyable and that your interactions with us have met your expectations. However, we do understand that sometimes things go wrong. If you wish to raise a complaint about anything to do with Supported Progression then we would like to hear from you.

You can find details of our formal complaints policy and procedure below but we hope we can help before you need to use it. Please either call us on 0191 33 49126 or write to us at supported.progression@durham.ac.uk in the first instance and one of our team will listen to what you have to say.

Please note that if you wish to make a complaint to or about any decision or action related to Supported Progression, you should use the procedures set out in the documents below. If you cannot see the documents under "Resources" below or for any other reason you are unable to access the procedure, please contact us using the details above and we will make arrangement for you to receive this procedure through another medium.

Resources