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Durham University

Study

FAQs

Finding Your Way

+How to find us

For details on how to get to Durham City go to: www.durham.ac.uk/about/location

+How will I know where to go on the day?

All of the session locations will be listed in the Post-offer Visit Day guide, but if you need directions you could always ask one of our friendly Student Ambassadors, they are easily identified by their purple t-shirts/hoodies. You can also get directions and assistance from our Information Point located in the Marquee on Library Square. (Between the Bill Bryson Library and the Geography Building).

+I am coming to the Visit Day as a day visitor, where is the best place to stay?

There are many accommodation options in Durham. To assist you in booking accommodation for your visit, please visit www.thisisdurham.com. Alternatively you may wish to stay in either Newcastle or Darlington which are the train stops either side of Durham (15-20 minutes) on the train network.

+Where can I park?

We cannot offer on-site parking. Park and Ride facilities are offered by Durham County Council along with council run car parks in the city centre. For details please see www.durham.gov.uk/parking 

+Where do I go when I arrive?

We will send you a pre-arrival email that allows you to check-in online,so you can go straight to your college/department session. Alternatively you may prefer to visit the Information Point located within the Marquee on Library Square.

If you are staying overnight at your allocated college, please arrive at your college between 15:00 and 18:00. Should you expect to arrive later than this then please contact your college directly. Contact details can be found at: www.durham.ac.uk/experience/colleges/ourcolleges

Booking onto Post-offer Visit Days

+Can I book by telephone?

We do not normally take telephone bookings unless you are experiencing technical difficulties. If you require assistance with your booking please call 0191 334 1000.

+Can I book on more than one department talk?

No. We ask that you book onto the department talk that you hold an offer for. 

If you hold more than one offer we suggest that you select the offer that you have the most interest in.

If you are a Foundation Centre offer holder then please select your ‘year 1’ subject.

+Do I need to book?

Yes, booking is required on all of our Visit Days. Offer holders will receive an invitation to the Post-offer Visit Day. Use the link in your invitation to access the booking site, where you will be able to view a full PDF version of the Visit Day guide. The Post-offer Visit Day guide outlines the schedule for each of our visit days.

+Do my guests need to book?

Yes, we ask all guests to book in order to provide them with an outline of the day.

+I have a need which may affect my visit to the University, what should I do?

We would like everyone to be able to attend our Visit Days regardless of any disabilities they may have. The term ‘disability’ is used to include physical disabilities, specific learning difficulties, medical and mental health conditions. To enable us to provide the support you may need for your visit we strongly request that you contact us directly on 0191 334 1000.

Disability Support at Durham University provides practical support and advice for students to minimize the effects of their disability and enable them to make the most of their time here. Disabled students at Durham can expect to take full part in all aspects of University life, including college, sporting, social, cultural and spiritual, as well as academic. Integration is seen as a key to success both at University and beyond. You may find it useful to speak to an adviser in Disability Support before your visit and as part of your university research.

+I’ve booked to visit but now I can’t make it, what do I need to do?

If you have booked to attend in February you can cancel your place by logging into your account. (Please see your confirmation email).

To cancel all other bookings, please use the cancellation form available from the event home page www.dur.ac.uk/study/ug/visit/

Alternatively, call us on 0191 334 1000 or email study@durham.ac.uk and we will cancel your place. Any bookings cancelled with less than 7 days’ notice are non-refundable.

+If I haven’t booked can I still come to the Visit Day?

Unfortunately, we are unable to accommodate visitors who turn up without a booking.

+What are the costs of coming on a Post-offer Vist Day?

Attending a Post-offer Visit Day as a day visitor is FREE.

If you opt for including an evening meal in your day visit, there will be a charge of up to £11.25. This option allows you to join other prospective students for a meal at your allocated college, and to join in your colleges evening activities. Activities in the past have included formal dinners and silent discos.

A residential visit will cost £46.50. This covers dinner on the day you arrive, accommodation in college for the night and breakfast the following morning. Each college will organise activities for your evening with them.

Some prospective students will be eligible for a travel bursary of up to £150. For more information see here.

+When can I book?

Bookings open mid-December for the February event.

Bookings open in mid-February for our March events. You must have been allocated your college to attend the March events. Offer holders will receive an invitation to the Post-offer Visit Day through their college allocation letter.

Places on all of our events are offered on a first come, first served basis and are very popular. We recommend you book early to avoid disappointment.

Use the link in your invitation to access the booking site, where you will be able to view a full PDF version of the Visit Day guide. The Post-offer Visit Day guide outlines the schedule for each of our visit days.

Booking Complications

+I am having technical difficulties with the booking system.

If you are having trouble booking your place online please call 0191 334 1000 and we will assist you with your booking.

+I am having trouble logging into the booking system.

If you are booking for the Post-offer Visit Day in February simple press ‘attend event’ in your email invitation. If you are still unable to access the booking system call us on: 0191 334 1000.

To log into the booking system for any of the March events you must use your UCAS ID and University PIN. Your UCAS ID is the one you use to log into your UCAS account. Your PIN may also be referred to as your ‘Banner ID’ and can be found in your welcome email from your College. 

Please be aware that you will be unable to log into the booking system for March events until you have received your College allocation.

If you are still having difficulties logging in please call us on 0191 334 1000 and we will assist you with your booking.

+I have made a mistake with my booking, what should I do?

If you are booking to attend the Post-offer Visit Day in February it is possible to amend your booking after confirming. Simply log in to your account using the details provided in your confirmation email.

If you are booking to attend a Post-offer Visit Day in March and have made a mistake after confirming and/or paying then please call us on 0191 334 1000 and we will correct your booking.

+I made a booking to attend one of the Post-offer Visit Days, but I haven’t received a confirmation email.

Please use the email address supplied to UCAS for your visit day booking.

Please also ensure you enable your system to accept messages from ‘.ac.uk’ addresses as many systems will automatically reject messages from these addresses.

Every applicant who books onto a Visit Day should receive a confirmation email immediately following their booking. Should you have not received yours please check your junk box in the first instance. If your email isn’t in your junk folder then please contact us at:

ask us form or call 0191 334 1000.

+There are no more residential spaces left in my allocated College, can I still attend the evening meal and social activity?

You are very welcome to attend the evening social activity at your allocated College if you have not been able to secure a residential place. This must be booked via the booking system – you should select the option to attend as a day visitor with evening meal. The cost associated with this will be highlighted when you book.

+What do I do if there are no spaces left on the day I want to visit or a session I want to attend?

Unfortunately we are limited on the number of places available. If there are no more spaces on the February event then you could book to attend one of our March events instead (you must be allocated your college). If you are trying to book on a March event and there are places on the departmental talks but no more residential spaces, you could book a day place and secure accommodation elsewhere. There is also the option to book as a day visitor with an evening meal, to partake in dinner and social activities with your allocated College in the evening prior to the Visit Day, at the maximum price of £10.85.

 

Alternatively you might wish to visit us at another time, by taking part in one of our Discover Durham tours (scheduled in April) or making an independent visit. Go to www.durham.ac.uk/opendays for details of alternative ways to visit.

+I still have a question, can I contact someone?

  • Contact our enquiries team on 0191 334 1000 or complete the ask us form
  • For college enquiries please contact your college directly.
  • For department enquiries please contact your department directly.