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Durham University

St Aidan's College

Out of Hours

Emergency services – police, fire or ambulance (emergency only)

Telephone: 999 or 112

If you believe a situation to be an emergency, i.e. you believe that your own safety or that of another individual is at risk, you should notify the emergency services. In the UK, you must dial 999 (or 9999 from an internal phone). Once you are connected to a call handler, you’ll have to answer a series of questions to establish what is wrong, such as:

  • Which service do you require? (Police, ambulance or fire service)
  • Where are you (including the area or postcode)?
  • What is the phone number you are calling from?
  • Exactly what has happened?

After contacting the emergency services, if you are able to do so, please also inform the porter on duty of the situation. Any situation involving fire or accident on the College site should always be reported to the porter as a full report must be made of the incident.

If you unsure if it is an emergency contact the porter on duty and they can advise you on how to proceed.

College: Porters

Telephone: 0191 334 5769

The porters should be your first point of contact with any queries or problems. They are on duty 24 hours every day, and can be contacted via College reception.

Noise complaints: Call the College Reception. The porter will respond to your complaint and keep you anonymous.

NHS 111 (non-emergency medical advice)

Telephone: 111 (Calls are free from landlines and mobile phones.) NHS 111 is available 24 hours a day, 365 days a year. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

Crisis mental health support

If you are worried about your safety and feel at risk of harming yourself please access help immediately through one of these contacts.