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Durham University


Process for reporting safeguarding concerns

If you are made aware of any allegations or suspicions of harm to a child, you should report your concerns immediately to the relevant contacts within the University. Below is a link to a flowchart showing the step-by-step investigation process.

When working through the process it is recommended that you:

  • Remain calm and reassure the person that they have done the right thing by speaking up
  • Listen carefully and give the person time to speak
  • Explain that only the professionals who need to know will be informed, but never promise confidentiality
  • Act immediately, and do not try to address the issue yourself
  • Write a statement, giving as much detail as possible; date & time, what was said, how you acted, any names / parties mentioned
  • Report to your line manager who is then responsible for contacting the LSO. It is the duty of anyone working with children to report disclosure or harm
  • Remember that it is not for you to decide whether or not a suspicion or claim is true; all instances must be taken seriously


If you are concerned that there is an immediate risk of serious harm to a child, please contact the emergency services without delay on 999 or 101.