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Department of Earth Sciences

Departmental IT Information

This page gives some general information about departmental IT support and various contact links.

General University computing questions

The University IT support is co-ordinated from a central helpdesk and initially all support requests should be logged with them - the helpdesk will triage all support requests and can help with general support issues e.g. can't connect laptop to wireless network, can I increase the size of my J: drive? When they are unable to assist they will pass the request on to the most appropriate person -which is why it is essential that you provide as much information as possible - what exactly is the problem (it's not working helps no one), your location, your machine name and IP address, or the name of any equipment you are using, as well as any steps you have already taken to try and fix the problem.

If you are experiencing difficulties, before contacting the Service Desk, please check the service status page

You can contact the IT Service Desk in a number of ways:

  • Complete an online form by clicking on the relevant box (you'll need your personal user name and password to access the form, please do not use non personal account details). Please be aware that these will be responded between 08:00 - 18:00, Monday to Friday and incidents which arise outside of these times should be reported via telephone unless it can wait until the next working day.
  • Call us on Ext 41515 or 0191 334 1515.
  • Log a call via our Self Service portal
  • Pop in and see us in person at either the Durham City IT Service Desk on the 2nd floor of the Bill Bryson Library (next to the library's main reception) on Lower Mountjoy (between 08:00 and 18:00, Monday to Friday) or in the ISC Library in the Ebsworth Building (between 09:00 and 17:00, Monday to Friday, during term time only).
  • NOTE: Access to the library is controlled by swipe card so you must have your campus card with you.

If you contact the IT Service Desk by email, using the web forms or by phone, please make it clear in your request the following information -whether your machine is on the MDS system or not, your location e.g. open plan desk 20.

Additional Information

New Account Requests

To access some departmental facilities requires a departmental account separate from the University system. A form is available on the door of the Kingsley Dunham Visualisation Suite, 3rd floor west wing of the building or at .


The departmental IT wiki can be found at

Ordering new IT Equipment

In order to ensure CIS have the information needed to process orders for Desktop, Laptops, Workstations and Macs please can you attach the updated Appendix 1 (available here) to relevant requisitions, any requisitions for these devices which don’t have Appendix 1 attached will be rejected.