Computing and Information Services
IT Service Desk opening hours – Wednesday 28th March
Please be aware the IT Service Desk (including counter service at the Bill Bryson Library) will be closing at 4.30pm on Wednesday 28th March owing to an extended team meeting. Your calls will still be answered by the University’s out of hours service so if you have an urgent query, simply phone 0191 334 1515 in the usual way. Email enquiries will be delayed and processed the following day. Remember you can log non-urgent requests and queries using the self-service portal at servicedesk.durham.ac.uk
(23 Mar 2018)
Launching in April: New improved self-service portal for your IT queries
CIS is making a significant upgrade to the Service Desk system that they use to log and manage incidents, requests and changes. This will go live after 12noon on 4th April and will provide a much improved self-service portal for you to log and track the progress of your calls, also coming with a powerful search function to help you find things more easily. In order to perform the upgrade, the current self-service portal will be unavailable between 5pm on Tuesday, 3 April to 12pm on Wednesday, 4 April. You can still contact the IT Service Desk during this time by calling 0191 334 1515.
Rescheduled date: Planned maintenance affecting wireless services
CIS will be carrying out an essential upgrade that will affect all University wireless services (DU Wireless, DU Student, eduroam, TheCloud@Durham and DU Guest) between 6am – 9am on Tuesday, 27 March. During this period, users may lose their wireless connection for up to 30 minutes. Those affected should be re-connected automatically once service is restored - users who do not re-connect automatically should restart their devices. For the latest IT updates, don't forget that you can visit the Service Status pages or follow CIS on Twitter.
(23 Mar 2018)
Find a classroom PC
Looking to find where there's a free classroom PC? Take a look to see where the free spots are right now:
Service Status & Password Change
Two of our most useful web pages: one to check on IT service availability and one to change your password!