What you can expect from us
Code of Practice
In working with both students and employers, we operate within the code of conduct agreed between the Association of Graduate Recruiters, the Association of Graduate Careers Advisory Services (AGCAS) and the National Union of Students. The full text is displayed in the Information Room and is also available on the AGCAS web site.
The Service subscribes to the Guidance Council’s code of principles. The full text is displayed in the Information Room. The six principles are independent and are:
- Impartiality – We will declare any factors which might limit the impartiality of the guidance offered by this service.
- Confidentiality – Personal information will not be passed on without the individual’s prior permission.
- Individual Ownership – The guidance process is focused on the needs of the individual, whose interests are paramount.
- Equality of Opportunity – Equality and opportunity underpin all aspects of provision.
- Transparency – We will explain how we operate in our part of the process.
- Accessibility – We will publicize, signpost and make the delivery of our guidance accessible to any eligible user.
We have been re-accredited (January 2010) as complying with the MATRIX quality standard for Information Advice and Guidance following a rigorous assessment over 3 days with an external Assessor interviewing Careers, Employability and Enterprise Centre staff as well as students, academics and employers.
The Assessor's overall impression was that we were a, "welcoming, friendly, enthusiastic and professional team."
If you have cause for complaint please inform a member of the Careers, Employability and Enterprise Centre staff. Formal complaints should be reported to Mrs C L Richardson, Head of Centre initially in writing/by email, and you will receive a reply within five working days.
If a complaint cannot be resolved at the Careers, Employability and Enterprise Centre level then the University's formal complaints procedure may be followed.
The Careers, Employability and Enterprise Centre evaluates our clients perceptions of our service provision to ensure that we are meeting needs and expectations. Without it we cannot effectively assess what we doing well and what we could do better. Feedback is collected in response to services delivered to students, graduates and employers. The feedback is evaluated, analysed and used to improve the service provision of the Careers, Employability and Enterprise Centre.
Service user comments are encouraged on an ongoing basis: should you wish to make a comment about the Careers, Employability and Enterprise Centre please visit the feedback section of our website.