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Wolfson Research Institute for Health and Wellbeing

Wolfson Fellow

Dr Les Graham, BSc, MBA, PhD, PGC (HE)

Senior Teaching Fellow in Strategy in the Business School
Telephone: +44 (0) 191 33 45413
Fax: +44 (0) 191 33 45201
Room number: MHL 538

Contact Dr Les Graham (email at l.n.graham@durham.ac.uk)

Biography

Leslie's first degree is in Mechanical Engineering (Witwatersrand University) and he has Masters degrees in Business Administration (Warwick) and Business Research (Durham). Prior to joining Durham University Business School, in 2003, Leslie worked in the automotive sector for twenty-two years and held a number of executive roles. He completed his PhD at Utrecht University in March 2009 on the topic of leadership, personality and burnout.

Leslie's main research interests focus on the factors influencing employee attitudes, behaviours and performance in service sector organizations. He is currently working on the FP7 Collaborative Project: Comparative Police Studies in the EU (COMPOSITE) (Proposal N°: 241918) which involves a study of the cultural and societal pressures faced and the challenges and processes involved in organizational change for police forces in ten European countries (Belgium, Czech Republic, France, Germany, Italy, Macedonia, The Netherlands, Romania, Spain, and the United Kingdom). The project started in August 2010 and has a duration of 48 months. Leslie is a member of the project management team and leader of work package 2 which involves conducting an internal analysis of the resources, capabilities and dynamic capacity of police organizations in the ten participating countries and considering these attributes in respect to threats and challenges. Best practices will be identified and reported and a typology of police force organizations, activities and forms both at an individual country level and at a European level will be established.

Leslie is the lead on a collaborative research project with Durham Constabulary studying service excellence in the policing profession. He also works extensively with Toni&Guy, the UK based hairdressing group, researching factors affecting creativity, service climate and client satisfaction.

Mini Biography

Leslie's first degree is in Mechanical Engineering (Witwatersrand University) and he has Masters degrees in Business Administration (Warwick) and Business Research (Durham). Prior to joining Durham University Business School, in 2003, Leslie worked in the automotive sector for twenty-two years and held a number of executive roles. He completed his PhD at Utrecht University in March 2009 on the topic of leadership, personality and burnout.

Research Groups

Business School

Research Interests

  • Service Performance
  • Customer satisfaction
  • Leadership

Teaching Groups

  • Master in Business Administration
  • Undergraduate programmes in Business, Accounting and Finance

Publications

Books: edited

Journal papers: academic

  • Barlage, M. van den Born, A. van Witteloostuijn, A. & Graham, L. (2014). Estimating public performance bias through an MTMM model: the case of police performance in 26 European countries. Policy Studies Forthcoming .
  • van den Born, A., van Witteloostuijn, A., Barlag, M., Sapulete, S., van den Oord, A., Rogist, S., Vallet, N., Reguli, Z., Vit, M. Mouhanna, C., Binder, H., Blumenthal, V., Christe-Zeyse, J., Giljohann, S., Gruschinske, M., Pautz, H., Stein-Müller, S., Bisogni, F., Costanzo, P., Stojanovski, T., Mirceva, S., Krstevska, K., Rajkovcevski, R., Stamenova, M. Bayerl, S., Horton, K., Jacobs, G., Jochoms, T., Vogel, G. Andrei, D., Baban, A., Chirica, S., Otoiu, C., Ratiu, L., Rus, C., Varga, M., Vonas, G., Alsina, V., Gascó, M. Allen, K., Birdi, K. Betteridge, K., Casey, R., Graham, L. & Polos, L. (2013). Policing opportunities and threats in Europe. Journal of Organizational Change Management 26(5): 811-829.