Frequently Asked Questions
What information is shown on my Transcript?
Your transcript will show details of:
* Legal name, date of birth, college, mode of study
* The degree you obtained
* The dates you attended University
* Date of award (where appropriate)
* The modules you undertook whilst studying with marks
How much will a transcript cost?
How do I order a transcript?
You can order and pay for a Transcript via our Online Document Store.
If I have not yet completed my programme, can I still order a transcript?
You can order a transcript at any point during your studies via our Online Document Store.
However, modules which you are yet to complete (or are yet to be approved by an examination board) will not show a module mark but instead will display the words 'In Progress'.
Can I order 2 transcripts and get these sent to two different locations?
Yes, you can provide multiple delivery addresses for your transcripts when ordering.
Does Durham have electronic transcripts?
We are now able to offer a pdf of your transcript, via email, which will include a stamp and signature. Please order via the https://pay.durham.ac.uk/student-document-registry-store
When I have ordered a transcript how long will it take?
You must allow up to 10 working days for us to produce your order. At certain times of the year (i.e. after congregation etc) the volume of requests can mean that this may be slightly longer than usual. If you studied with us before 1999 this may also take longer to produce.
Can I remove or add modules to my transcript?
The transcript is an official document, we are unable to add or remove modules from transcripts.
I need a form to go with my transcript what should I do?
When placing your order there is an opportunity to upload a form to accompany your transcript. You can also hand the form in at the Student Services desk in the Palatine Centre and the team will ensure this accompanies your transcript(s).
My course was validated by the University of Durham; can I still get a transcript?
Yes, please order via our Online Document Store.
Can I collect my documents or can a friend collect them on my behalf?
Yes, there is a time period in which you can collect your documents or a friend can on your behaf which will be advised at congregation registration.
Can you supply my transcripts in separate stamped envelopes?
Yes, there is an option to select separate Durham University named envelopes for each transcript which we stamp with the University shield across each seal and tape. There is a charge of £1 per envelope.
I have got my results but not yet graduated, can I still order transcripts?
Yes. We can hold your order until graduation. If you would like your documents sooner, you need to be aware that your ‘Date of Award’ will remain blank until after the graduation ceremonies.
What happens if the document I ordered does not arrive?
Once a reasonable period of time has lapsed, we will re-issue your documents without charge.