Frequently Asked Questions
How do I book my sessions?
Please see your Disability Adviser to request a referral.
What happens in the tutorial sessions?
You and your tutor will complete an Individual Learning Plan (ILP) to determine which areas of your academic study are the highest priority for support. Over a few sessions your tutor will introduce you to strategies to address these topics, which you can then try out in your studies.
After the first few weeks you can book further sessions to develop additional strategies for these or other aspects of study skills.
Please note that the sessions are not subject specific, neither are they for pastoral or emotional support. If you feel you need additional support with these matters, please discuss this with your Disability Adviser.
How do I Cancel a Session?
You must give at least 24 hours’ notice if you are unable to attend your booked session, and supply a reason for your non-attendance. Please do this by logging on to the Student Portal and cancelling your session.
If you need to cancel at short notice, for example due to illness, please Email firstname.lastname@example.org at the earliest opportunity, or phone on 0191 334 8115, to explain why you are unable to attend.
Can I request further support?
Please discuss this with your Disability Adviser.
What if the support doesn’t suit me?
You will quickly know whether the specialist study support is meeting your needs and helping you acquire strategies for managing your studies. If it isn’t working out please contact the Study Skills Co-ordinator on email@example.com as soon as possible. She will be happy to discuss with you any adjustments that could be made in an effort to provide effective support for you.
Please let us know how we’re doing
We will contact you periodically to ask you to evaluate the specialist study support. In addition you are welcome to contact us at any time to report your satisfaction or any complaints about the service. If you wish to remain anonymous you can download a feedback form from the Study Skills website or collect a form from the Disability Support reception area. We also have a supply of “Smiley faces” cards which you can use for quick feedback. The first point of contact for feedback or complaints is the Study Skills Co-ordinator on firstname.lastname@example.org
If you have a complaint
Durham University Study Skills Service aims to provide a high quality service to all students using the service and to treat all in a fair manner. However, it is recognised that occasionally things do go wrong and procedures need to be in place to deal with such situations. Please refer to our Complaints Procedure.