Incoming Students - 2020 Academic Year
All incoming students must enrol online pre-arrival. This will enable access to our CIS Services and prepare you for online teaching and events.
The instructions for Online Enrolment have changed slightly for this year, so please review the information included in your College Welcome page carefully.
Please read the information below:
Enrolment opens six weeks before the start of your programme. After your acceptance has been processed you will receive two email messages from email@example.com which provide:
- Your Computing and Information Services (CIS) username
- How to derive your CIS password and guidance on how to access the system
The messages are sent 24 hours apart and are sent to the email address you provided when you applied so it’s important to let us know of any changes to this information.
The emails are sent to the personal email address you provided when you applied, so it is important that you keep us up-to-date with any changes to this information by contacting the Student Records Team at firstname.lastname@example.org. You may also need to monitor your spam folders to see if the messages have arrived there.
After you have received both emails you will need to:
- Change your password
- Log into Durham University Online (duo)
- Choose the “Banner Self Service” link in duo under “External Tools”
- Choose Registration and Enrolment
- Enrol with the University
- Upload a photograph for your campus card
You will receive information from your department about registering for your programme and modules. It is important that you do not register for your programme and modules before you receive advice and guidance from your department.
Queries relating to programme and module registration can be directed to the following email addresses:
Further guidance from our Department will be issued to all incoming students prior to your commencement.
Verify your identity with your college, collect your campus card and get online
You should aim to upload your photograph and complete enrolment two weeks before the start of your programme. Once you have arrived on campus your college will ask you to provide proof of your identity and hand out your campus card.
If you are unable to come to Durham for the first term due to travel restrictions or serious health concerns and plan to study online you will still need to have your identity verified. Your college will make arrangements with you to verify your identity at the start of term through an online Teams/Zoom meeting and keep your campus card until you are able to collect it.
Use your User Name and Password to connect to 'DU Student' - the dedicated WIFI network for students. Find out how to get connected. If you have any problems getting connected, your College Freshers’ Rep (FREP) will be able to help you, or you can book an appointment at one of our 'Get Online Surgeries.
Please visit our Welcome and Induction webpage https://www.dur.ac.uk/experience/welcome/. Essential information will gradually appear on this page prior to your commencement which will be important to you as you progress through induction, registration and enrolment in order to commence your studies with us.
We look forward to welcoming you into our department and student community.
For more information:
- Contact your college or department for help with the enrolment process
- Log a call on the Self-Service Portal for technical support. If you have not received your CIS username and password, please contact the IT Service Desk for support.
- Read the Student Registry webpages for guidance on enrolment and registration
- Visit the English Language Centre webpages for information on registering for a pre-sessional course
- Read our New Student Checklist for a step-by-step guide to coming to Durham.
- Covid-19 Guidance - https://www.dur.ac.uk/coronavirus/applicants/