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Durham University

Organisation Development

Level 5 Operations Manager Apprenticeship


This apprenticeship has been designed for individuals who manage teams or projects, and have responsibility for planning, delivering and achieving departmental goals and objecitves. This programme will be delivered externally by Durham County Council's Adult Learning and Skills Service.


By the end of this programme participants will be able to:

  • Gain the knowledge and skills required by a Department Manager
  • Achieve a nationally recognised qualification.


The programme covers a range of units including:

  • Self-Awareness
  • Leading People
  • Managing People
  • Communication
  • Building relationships.


  • Participants will gain a thorough knowledge of management skills
  • Achieve the Operations/Departmental Manager Apprenticeship Standard Certificate and ILM Level 5 Diploma in Management and Leadership
  • Develop networks internally and externally.


Tutor led workshops involving individual and group participation.

Who is the course suitable for?

Those individuals who manage teams or projects and wish to develop their theoretical understanding of management skills.

Which of the 'Job Family Core Skills' are supported by this programme?

Which of the 'Realising Your Potential Approach' Behaviours are supported by this programme?


The programme will commence mid-late September andconsists of 1/2 day training every three weeks and two weeks self directed over a 24 month period. The programme will commence at the beginning of October and requires attendance of 1/2 day for the first 3 weeks (provisionally either a Tuesday or Wednesday morning at Durham Leadership Centre in Spennymoor), week 4 and 5 is self-directed learning (no attendance at college but assessor may come and visit you during this time), this 5 week pattern of attendance will then continue throughout the programme (estimated duration 18 months). You are required to achieve a minimum of 80% attendance on the programme.

Application Process

You should discuss with your line manager whether this programme is the best way to support your development needs. If you wish to apply for a place the Apprenticeship Levy application form should be completed which can be accessed here. Please note an approval process will be followed and completing the form does not guarantee you will receive a place on the programe.


The cost of this programme is funded by the Apprenticeship Levy.