Background to the New World Programme
We provide and support IT services for over 20,000 users, with needs ranging from highly specialised computational data manipulation through to general administrative application use and everything in between!
When computer systems were first introduced at the University, nobody would have predicted how integral they would become to everything we do. Services have developed over the years in an ad-hoc fashion resulting in an infrastructure and support model which is idiosyncratic, unnecessarily labour intensive and most importantly, no longer delivering what our customers need.
The New World Programme, which started in 2013, addresses weaknesses and potential vulnerabilities in our infrastructure, provides the people, skills and processes to support the delivery of our services and sets out a structure and collaborative model for the development of future services.
The improvements that the programme is delivering were developed from the IT Strategy 2012, audits on University IT and through input from stakeholders and customers. The programme was designed to be delivered via three streams: