We use cookies to ensure that we give you the best experience on our website. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.

Durham University

New World Programme

New World Programme

Developing IT

The New World Programme - 2013-2017

When computer systems were first introduced at the University, nobody would have predicted how integral they would become to everything we do. Services developed over the years in an ad-hoc fashion resulting in an infrastructure and support model which was idiosyncratic, unnecessarily labour intensive and most importantly, no longer delivering what our customers needed.

The New World Programme, which started in 2013, set out to address weaknesses and potential vulnerabilities in our infrastructure, providing the people, skills and processes to support the delivery of our services. It set out a structure and collaborative model for the development of future services.

The improvements that the programme aimed to deliver were developed from the IT Strategy 2012, audits on University IT and through input from stakeholders and customers. The programme was designed to be delivered via three streams: