The Mediators are staff members from Durham University who have undertaken formal mediation training and are qualified in this area. The Mediators receive regular refresher training to enhance their mediation skills.
The Mediators are neutral and impartial. They are only interested in helping you reach a mutually acceptable solution. They will manage the mediation process, creating a safe and supportive environment so that you can talk honestly and openly about what has happened and how it has affected you.