We use cookies to ensure that we give you the best experience on our website. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.

Durham University

Durham University Mediation Service

Durham University Mediation Service

While the majority of staff are working differently due to Covid-19 all mediation will be carried out online during this time.

The University Mediation Service is open to all University staff and students who wish to resolve conflict outside of formal procedures and are willing to discuss difficulties in order to improve a future relationship. The Service is confidential and is independent of Human Resources and all other University departments.

What is Mediation?

Mediation is an informal way of assisting people who are in dispute to resolve the difficulties they are having by helping them to reach an agreement about their future relationship.

Those who are experiencing conflict and are willing to take part in mediation will meet with two of the mediators from our University Mediation Service, first individually and then together with others involved in the dispute, to find a solution which works for everyone. The Mediators do not come up with a solution; they facilitate individuals through a series of opportunities for discussion before guiding them to find solutions together.

Being matched with mediators

The Mediation Service uses co-mediation whereby two mediators work together as a team. Neither mediator supports any particular participant. The advantages of this approach are that you can benefit from the more diverse characteristics of the two mediators and their combined skills which usually enhance and complement each other. The mediators themselves benefit from joint debriefing, reflection and encouragement.

Mediators are carefully chosen for each case and must be independent of the parties involved. All mediators are trained to a high standard. If, however, you have difficulties with the allocated mediators, please contact the Mediation Service who will be responsive to your concerns.

For futher information please email:


If you have worked with the mediation service, we would be extremely grateful if you could please fill out the following feedback form so that we can improve our service.


Contact Details

Mediation Service
The Palatine Centre
Durham University
Stockton Road


To find out more about mediation at Durham University, take our quiz:

If you would prefer to read information about the Mediation Service in a print format, you can request a brochure by contacting us or print your own here.