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Durham University

University Library

Document Delivery Service Renewals and Enquiries

Use this form to request:

  • the renewal of an item borrowed through the Document Delivery Service
  • the cancellation of a Document Delivery Service request
  • or to enquire about the progress of a current request. (Please allow a week before chasing requests.)

Renewals

Renewals are made at the discretion of the lending library and are not automatic. There is sometimes a charge for a renewal: check the bookmark that came with your DDS loan to see whether the item is renewable and if there will be a charge.

Staff and research postgraduates: Some departments pay for renewals. Check the table below to see if your department will pay for your Document Delivery Service renewals. (If your department gives you a set number of free requests each year then renewals fees will count towards your allocation. You may be charged (by your department) for requests and renewals once you use up your allocation.)

Taught postgraduates: The Library will pay for your Document Delivery Service renewal fees.

Undergraduates, retired staff and Library visitors: You will need to pay for any Document Delivery Service renewal fees yourself. You can pay your charges with cash at the Library, or you can pay online via the "Library charges" section of your online library record.

Departments that pay for Document Delivery Service renewals for staff and research students
Anthropology
Archaeology
Biological & Biomedical Sciences
Computer Science
Earth Sciences
Education
Engineering
English Studies
Geography
Government & International Affairs
History
Law
Mathematical Sciences
Modern Languages & Cultures
Music
Philosophy
Physics
Sociology
Sport
Theology

Cancellations

If you ask us to cancel a Document Delivery Service request then we will contact our supplier. Sometimes requests can be cancelled immediately, but other times they could take a while to cancel. There are situations when a request cannot be cancelled, for example if the book has already been posted to the library.

If you notice that you have made a duplicate request then let the us know as soon as possible because you may have to pay for both requests.

Use this form to contact Document Delivery about renewals, cancellations, and other enquiries.
Fields marked with an asterisk * must be completed.
Type of enquiry



Your details
14 digits beginning 20104...
Requested item details
For renewal requests only
Details of your enquiry

Contact Document Delivery Service

DDS
Durham University Library
Stockton Road
DURHAM
DH1 3LY
United Kingdom
Email:
document.delivery@
durham.ac.uk

Tel:0191 334 2946