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Durham University

University Library

Document Delivery Service Renewals and Enquiries

Use this form to request:

  • the renewal of an item borrowed through the Document Delivery Service
  • the cancellation of a Document Delivery Service request
  • or to enquire about the progress of a current request. (Please allow a week before chasing requests.)


Renewals are made at the discretion of the lending library and are not automatic. Check the bookmark that came with your DDS loan to see whether the item is renewable.


If you ask us to cancel a Document Delivery Service request then we will contact our supplier. Sometimes requests can be cancelled immediately, but other times they could take a while to cancel. There are situations when a request cannot be cancelled, for example if the book has already been posted to the library.

If you notice that you have made a duplicate request then let the us know as soon as possible so that you do not receive two copies (which could infringe copyright restrictions).

Use this form to contact Document Delivery about renewals, cancellations, and other enquiries.
Fields marked with an asterisk * must be completed.
Type of enquiry

Your details
14 digits beginning 20104...
Requested item details
For renewal requests only
Details of your enquiry

Contact Document Delivery Service

Durham University Library
Stockton Road
United Kingdom

Tel:0191 334 2946