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University Library

Document Delivery Service

DOCUMENT DELIVERY SERVICE CHARGES WILL BE CHANGING FROM 1ST AUGUST 2018.

Standard DDS charge (for UK supply of loans, copies) will increase from £3.50 to £5.00.
British Library renewal charge will increase from £3.50 to £5.00.
Non-standard DDS charge (for international loans, copies and EThOS thesis scans) remains unchanged at £12.50.

Any requests placed before 1st August will be charged at the older rate, but new requests and renewals made on or after this date will be charged at the newer rate.

DDS RENEWALS OVER THE VACATION.
If you are leaving Durham for the holidays, don't forget that you can renew your DDS books by dropping us an email to document.delivery@durham.ac.uk , or using the online "DDS renewals and enquiries form".

If you want, you can ask for renewals in advance. DDS staff can make a note and apply to renew the item closer to the due date, then email you with the new return date. (Be aware that in the event that the renewal is not possible you would need to post the book back to Durham.)

Most renewals are free of charge, however British Library renewals cost £3.50 (changing to £5.00 from 01.08.18). Check the bookmark in your DDS book to see if this charge applies to your loan.

Due to refurbishment work at Leazes Road we will be unable to ship DDS loans to Leazes Road Library after 14.06.18. Items which arrive after this date will be held at the Bill Bryson Library for collection and any returns should be made to the Bill Bryson Library too. Thank you for your understanding.

Expand your access to information with the Document Delivery Service. If you cannot find the item you want in our library, in local libraries or freely available on the internet then why not order it through the Document Delivery Service? We can get hold of:

The service is:

  • Simple to use. Just fill in an online form (or follow the ConneXions link in databases) and we will email you when the item arrives.
  • Fast. Most items arrive in around a week. (80% arrive within 7 days and 28% arrive within 2 days, but more unusual requests can take longer to source). A good rule of thumb is to allow a 7-10 days before chasing a request.
  • Inexpensive compared to buying the book or travelling to read it (however if the book costs less than £3.50 to buy then we will decline your request and ask you to buy your own copy). Click here to see a list of our current prices and which departments pay for requests.
  • Convenient. Articles can be delivered direct to your email.
  • Broad in scope. We can borrow books and obtain copies from university, public and (some) specialist libraries within the UK and abroad.

Most books are loaned to the library for about 5 weeks and if you are not finished with it after that time then most books can be renewed, use the online renewals form or the link to "contact the Document Delivery team" from your library record.

Further Advice

Use our online DDS enquiries form to enquire about your current requests, apply for renewals or cancel requests. If you want some other information, or are not a member of Durham University, then please contact the Document Delivery Service staff using the email addresses below. We will be happy to answer your questions.

Email Telephone
Bill Bryson Library document.delivery@durham.ac.uk 0191 334 2946
Queen's Campus Library stockton.dds@durham.ac.uk 0191 334 0270

Resources

Contact Document Delivery Service

DDS
Durham University Library
Stockton Road
DURHAM
DH1 3LY
United Kingdom
Email:
document.delivery@
durham.ac.uk

Tel:0191 334 2946

Please Note

Information on this page relates to the 2017-18 academic year