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Durham University

Learning and Teaching Handbook

8.1.11: Complaints and Appeals

Complaints

1. The University has a comprehensive Complaints procedure for students. The procedure clearly defines the various stages of the procedure including who is involved at each stage. The Complaints procedure is available in the University Calendar.

Appeals

2. The University has comprehensive Appeals Regulations for all students. These regulations clearly define the grounds for appeal, and clearly define the stages of an appeal process including who is involved at the various stages. The Appeals regulations are available in the University Calendar.

Further information on the appeals and complaints process is available from the University's webpages on appeals and complaints.