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Durham University

Information Governance

Records and Information Management

Records and information management is a professional discipline that systematically manages business records and information, regardless of format or media, from creation through to disposal.

Records are a subset of information, which are created or received and then maintained as evidence by an organisation in the course of business or to meet legal obligations. Records are not limited to traditional paper files. They can be:

  • paper - such as letters, memos, display boards and photographic prints.
  • electronic - such as emails, spreadsheets, web pages, digital images and scanned documents.

Efficient records and information management is a strategic necessity for all institutions. It supports core functions and provides the basis for effective, efficient, economic and accountable business processes. It is particularly vital for institutional compliance with legal and regulatory obligations, such as the Freedom of Information Act 2000 and the EU General Data Protection Regulation.

The Information Governance Unit coordinates records and information management at the University. If you wish to request information from the University about its activities, or personal data about yourself or somebody else, or for information that may be generally available, refer to our Requesting Information page.

Please direct requests for replacement degree parchments to Student Registry at

Please direct requests for verification of attendance/qualifications to Student Registry at