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Durham University

Human Resources & Organisational Development

Realising Your Potential Approach

The Realising Your Potential Approach will clarify the behaviours we expect all staff from Professional Support Services within Colleges, Faculties and Academic departments to demonstrate the “how” tasks are achieved rather than the “what” staff are required to do – mapped to our current grading system. Initially this Approach is to be used by all Professional Support Services within Colleges, Faculties and Academic Departments.

This Approach will be embedded at recruitment, induction, Annual Development Reviews and through personal development plans.

The intended impact is to enhance the University performance through all staff from Professional Support Services demonstrating consistently professional behaviours regardless of their role, whilst also providing staff with a more transparent mechanism to identify continuing professional development opportunities.

Please click on the relevant title on the picture below to find out more about the behaviours.

© Adapted from the AUA's Professional Behaviours Framework, 2009 for non-commercial use within Durham University by kind permission of the AUA

The University Values clearly link to those of the AUA, for further information please click here.

An on-line learning package is available to access through DUO. You will need to input your CIS username and password to log on to duo. If you are unsure of either your CIS username or password please contact the IT Service Desk on extension 41515 or e mail When you have logged on to duo you will see the module for Realising Your Potential within the list of current courses, once you have selected this click onto the Online Training link and then click Launch Course.

Please click on the relevant section below to find out more information about using the Realising Your Potential Approach within specific areas.