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Travel News & Updates

Changes to Arriva Bus Service Timetables

Following analysis of existing service provision, passenger numbers, feedback received and punctuality data, Arriva are making the following changes from Sunday 23rd July 2017. Full details are available on their website.

Service X12: Middlesbrough - Stockton - Coxhoe - Durham - Chester-le-Street - Gateshead - Newcastle

Arriva have working over recent weeks analysing their real time punctuality data for this service, and now have a period of time without roadworks affecting it.

The result is a significant revision to the timetable, primarily affecting morning and afternoon peak times due to delays buses often encounter in and around Newastle, Durham and Middlesbrough.

Most morning journeys will be retimed to run earlier than they do now, allowing extra time between Low Fell and Newcastle. In afternoons they are adding additional time in and around Low Fell, Birtley and Chester-le-Street for southbound trips, along with revised running times within Durham City Centre too.

The overall service frequency is unchanged and buses will still run up to every 30 minutes, with additional journeys at peak times between Durham and Middlesbrough.

Service 56/56A: Durham - High Shincliffe - Coxhoe - Ferryhill Station - Ferryhill - Coundon - Bishop Auckland

This service will have a revised timetable, with most Monday to Saturday daytime buses running up to five minutes earlier or later to improve punctuality. The Monday to Friday journeys at 0704 from Bishop Auckland to Durham and 1750 from Durham to Bishop Auckland will not serve Mainsforth and Bishop Middleham due to low usage from these places. This change will also reduce journey times for customers making longer distance trips from Bishop Auckland, Ferryhill and Ferryhill Station to Coxhoe and Durham. However, the Monday to Friday morning bus at 0628 from Bishop Auckland to Durham will continue to serve Mainsforth and Bishop Middleham, along with Monday to Saturday evening journeys that start/finish in Ferryhill.

Service 57/57A: Durham - Bowburn Estate - Coxhoe - Kelloe/Hartlepool

This service will have a revised timetable, with most buses running up to five minutes earlier or later to improve punctuality. Arriva are also changing the route of service 57 in Kelloe to speed up journeys and improve punctuality. Buses arriving in Kelloe from Durham will run via the full outer section of Woodlands Crescent and Sharon Avenue to Morley Crescent, omitting the middle part of Woodlands Crescent and Ramona Avenue. Returning from Kelloe to Durham, buses will run directly via Morley Crescent and Sharon Avenue, not serving any part of Woodlands Crescent. Customers travelling from Woodlands Crescent to Coxhoe and Durham should board buses on their journey to Morley Crescent. Our full range of tickets will be available and current fares will apply.

Annual Corporate Season Tickets for Rail Travel

In partnership with Northern Rail, Durham University has signed up to their respective Corporate Season Ticket scheme where savings can be made by staff purchasing an Annual Season Ticket.

Further details can be found at

Arriva Updates:

Regular updates for Arriva bus services can be accessed on facebook at and on twitter at

Information is also available at and there is a service update link at the bottom of the notice.

The customer services number for Arriva is 0844 800 44 11 which is available between 8am and 6pm Monday to Friday.

Free Arriva Bus App

The Arriva Bus App has a range of feature designed to make it easier for you to get around on the bus. Whether you want to know the time of the next bus, where the nearest bus stop is, or how long before you get to your destination.

The App will provide scheduled timetable information - that's the planned bus times that you would see in a printed timetable leaflet.

For more details, please visit

Catch the Bus Week is a national celebration of the benefits of taking the bus and also a chance to win travel prizes with Arriva. Visit about for more details about the campaign.

Why not visit your local bus company’s website and find out what they are doing this week, Arriva are holding road shows and stagecoach are working with Greener Journeys to encourage the public to use the bus more often and see the benefits.

Staff may wish to note that the Arriva X12 Routesaver tickets are great value for those travelling from Newcastle to Durham all year round, the price for a weekly ticket is £13. Arriva now also accept contactless payments on all buses services.

Many bus companies now have access to real time information indicating when the next bus is due and instant access to their timetables, why not visit your local bus company website to find out more details.

Further details on public transport, including corporate discounts for staff with Arriva and Go North East can be found on the Greenspace website