Frequently Asked Questions
What is the inter-campus bus service?
The University has contracted with Arriva, a commercial bus operator, to provide free transport for staff and students between Durham and Middlesbrough via Stockton. This service is known as the X12.
Who operates the X12?
The University carried out a tender exercise during 2015 to see which operators would be able to provide a service between Durham City and Queen's Campus. Of the companies that submitted tenders, only Arriva could provide the service we required within the budget available.
Why are the public allowed to use the X12?
Is there a cost for using the Intercampus Bus service?
No. The service is free for staff and students between the set points of Durham Bus Station (extending to Ackley Heads/Dryburn) and Middlesbrough Bus Station, via Queen's Campus, Stockton.
When can I use the service?
Where can I find a copy of the timetable?
Timetables are available on the Arriva Website.
Why does the University Bus Timetable include a note that some bus times are approximate only?
This is because there are different types of Bus Stops! Arriva operate what are known as “timing points”. These are stops along the way where a bus is expected to depart at exactly the time shown in the timetable. At other stops, the driver may be a little early or late, depending upon the traffic conditions (which are very difficult to predict and vary at different times of the day).
But at a “timing point” the driver should not depart before the timetabled time, although of course the bus could be running late.
How is the timetable set?
Each year the University reviews the timetable with Arriva to see if there are any changes required that would make it easier for staff and students to meet their commitments. Unfortunately, in an institution as complex as the University it is not possible to provide a service that meets the needs of everyone.
How will I know the bus is running late?
Arriva have an app for all their bus services showing 'real-time' information. Please see https://www.arrivabus.co.uk/app/ for more detail.
How is the route set?
Are there any low floor / easy access vehicles?
Low floor buses will be in operation on all services.
How do I get the bus to stop whilst I am waiting at the bus stop?
If you are waiting at the bus stop, and see your bus coming, the accepted way to get the bus to stop is to put out your arm clearly and in plenty of time so that the driver can stop safely.
How do I get the bus to stop at my destination when on the bus?
If you are travelling on the bus, you should alert the driver that your stop is approaching by ringing the bell (generally located on a metal post as a red push button with the word stop on it), shortly before the bus reaches the stop.
Smoking is not permitted on the bus. For other do's and don'ts when travelling on the bus, please refer to Arriva's Conditions of Carriage, which can be found at the following;
What do I do if I have a complaint?
In the event that you do have an unfortunate experience with the inter-campus bus, please go to the Greenspace feedback form. You will need to provide details of the date and time of the incident, as well as a description of what occurred. You can also use this form to provide more general feeback about the service.