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Durham University

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Improving processes and reducing paper - more CIS forms move online

(8 June 2018)

With more and more of you using the new look IT self-service portal, the Service Desk team has now added new forms to make requesting or extending a temporary or non-personal IT account easier. No more signing and counter-signing by approvers in your department or college - the existing paper forms are being phased out and staff and students can instead submit a form in the portal here. Approval will still be required however authorisation will be done via email, making the whole process quicker to complete. The new forms will be available from Monday, 11 June, with the old paper forms no longer valid from Wednesday, 11 July.

These are the new forms in the IT self-service portal:

  • Request a temporary IT account
  • Request a new non-personal account
  • Extend a temporary IT account
  • Extend a non-personal IT account

They replace these forms:

  • CIS Registration: Personal
  • CIS Registration: Non-Personal
  • CIS Registration: Continuation

If you need further guidance to submit a request, help is at hand from the IT Service Desk team at