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Durham University

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IT network maintenance - Saturday 17 February, 8.30am-1pm

(9 February 2018)

Following a recent service outage CIS will be replacing University IT network equipment to prevent a failure that could lead to major disruption. While this essential work takes place there will be no access to the network (including wired, wireless and phones) at most locations on the Peninsula including North and South Bailey, University College and Elvet Riverside, as well as Old Elvet, Green Lane, Leazes Road and St Hild & St Bede College. Palace Green Library and 7 Owengate (WHC) will not be affected. Please read on for the full list of impacted colleges, departments and buildings and further information.

During the times stated, network services will be unavailable at the affected sites - wired, wireless (DU Student, TheCloud etc) and phones (lift phones will not be affected). CIS has consulted with all of the colleges, departments and other sites that will be impacted by this maintenance work, and Security and Estates and Buildings have also been informed. Please see below for the full list of affected areas on the Durham campus.

The affected areas are:

St Hild & St Bede College
University College
St Chad’s College
St Cuthbert’s College (including Green Lane)
St John’s College
Hatfield College
Education (including EDSB)
1 North Bailey
43 North Bailey (History)
48-50 North Bailey
Assembly Rooms
Cosins Hall (IAS)
Music (including Queens Court)
Dun Cow
5 The College, Library Heritage Collections
Pemberton Rooms
Archaeology (Green Lane)
29 Old Elvet
32 Old Elvet
42 Old Elvet
47-51 Old Elvet (including Philosophy)
Elvet Riverside (All)
Durham Students Union (DSU) – Dunelm House
Racecourse & Scoreboard
Hilton Cottage
Pelaw House
Burdon House

Network access - alternative options available

If you are a student at one of the affected colleges and require network access on the morning of Saturday 17 February, you are advised to use the Bill Bryson Library as it is not impacted by this planned work.

What to do in the event of an emergency

If you will be on-site at any of the above locations during these times, ensure you have access to a mobile phone - you can also contact Security who can call on your behalf in an emergency.

Emergency phones in lifts will not be impacted and will continue to ring through to Security, who will contact the maintenance company in line with normal procedures.

And finally…

Thank you for your patience while CIS carries out this essential work. Maintenance is vital to ensure University IT services are kept in good working condition and less likely to fail and disrupt your day.