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Durham University

Internal Communications
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Zoom Live Transcriptions

(12 March 2021)

We’re pleased to confirm that Zoom now offers ‘Live Transcriptions’ functionality. Many will be used to ‘Live Captions’ being available within Microsoft Teams but there is a key difference for Zoom. Whereas in Microsoft Teams both meeting organisers and participants can enable Live Captions, in Zoom transcriptions will only work once a meeting host has joined the meeting and enabled the service. Participants are unable to switch on this functionality themselves. This is also important to be aware of as many meetings/sessions take place without the host present. In such cases it would not be possible for anybody to enable Live Transcriptions.

We therefore advise that, where possible, you use Teams to host open meetings/sessions to give participants greater control and allow them to switch Live Captions on/off themselves. We know that this will not always be possible so if you are using Zoom please follow our guidance to enable Live Transcriptions on all of your meetings.

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